Jack Evans Email & Phone Number

London, GB

London, England, United Kingdom

Newport, United Kingdom

• Managing claims for disability benefits by applying complex rules and legislation to determine entitlement and process payments, while consistently seeking opportunities to improve customer service and processes.
• Conducting Mandatory Reconsiderations
• Communicating and engaging with our customers in a succinct and understandable way, through a variety of communication methods including digital and telephony, to offer support, gather information and clearly explain.
• … Show more Managing claims for disability benefits by applying complex rules and legislation to determine entitlement and process payments, while consistently seeking opportunities to improve customer service and.
• Providing the focal point for people making complex telephone enquiries to DWP. Employing effective questioning, listening and communication skills to resolve difficult/sensitive issues and ensure our services are.
• Liaising with internal and external stakeholders across DWP and our partners to obtain and share information

Cardiff, Wales, United Kingdom

• Supporting and engaging our 2,000+ Customer Service Managers (CSMs) with knowledge and advice on how to serve the 4 million customers that contact us every year, brilliantly. Highlighting breakages and areas for.
• Communicating daily business updates to all 2k CEC colleagues on process changes and focuses. Delivering key messages on process and policy to our colleagues via Teleconference and team briefings
• Hosting colleague focus… Show more Supporting and engaging our 2,000+ Customer Service Managers (CSMs) with knowledge and advice on how to serve the 4 million customers that contact us every year, brilliantly..
• Hosting colleague focus sessions in order to identify areas for improvement and then raising awareness to Business Leaders by creating and delivering plans to improve
• Responding to escalated and complex customer queries in order to retain customer loyalty and avoid repeat contact in to our Engagement Centre
• Team Leading various Administrative teams throughout our peak periods ensuring they meet all of their targets and customer experience measures

• Offering World-Class Customer Service to inbound customer contact in relation to Clubcard and Store Enquiries
• Being the “Step Up” Team Leader to cover annual leave, maternity and absence cover; ensuring my team is effectively coached, supported and empowered to hit their targets and customer experience measures.
• Responsible for handling customer queries offering solutions to any problems. Providing outstanding customer service and a first time resolution for… Show more Offering World-Class Customer Service to inbound customer.
• Responsible for handling customer queries offering solutions to any problems. Providing outstanding customer service and a first time resolution for customers.
• Providing outstanding customer service with first time resolutions for customers through a variety of different mediums; such as inbound calls, emails and letters.
• Engaging colleagues through Floor-walking support by assisting my colleagues with their queries and taking over their escalated calls.

Education record

NVQ Business Adminstration (Level 2) NVQ Customer Service (Level 3) NVQ Customer Service (Level 2) NVQ Food & Drink (Level 1) Level 1.

Education record

GCSE I.C.T GRADE B 2008 GCSE WELSH GRADE A* 2008 GCSE FOOD TECHNOLOGY GRADE D 2008 GCSE ENGLIGH LITERATURE GRADE D 2008 GCSE R.E. GRADE C.