Jackey Lau Email & Phone Number

New Zealand

Auckland, New Zealand

• Primary Responsibilities:
• Defines strategy and roadmap for the domain to help Spark adopt digital experience and journey Optimisation at scale.
• Responsible for craft, process, tools, frameworks, and standards required for three chapters.
• Champion the use of Marketing Technologies such as Adobe Analytics, Adobe Target, Adobe Launch, Tealium, Glassbox, SessionCam, ObservePoint and Audience Manager to ensure maximum business value from capability.
• Acting as a coach, mentor and servant leader to the senior chapter leads to continuously improving the wider team's craft, performance, culture, and growth.
• Build a team culture that thrives on collaboration, skills development, knowledge sharing, and continuous improvement.

Auckland, New Zealand

Senior solution consultant for external client work. Manager of the digital optimisation practice. Responsible for the craft development of the internal team in tag management, digital analytics, experience optimisation, and customer data platform.

Auckland, New Zealand

• Lead online delivery architect in the Spark solution design team. Responsible for next generation capabilities within the online domain (e.g. Mobile Applications, eCommerce, digital marketing and others).Primary.
• Responsible for solution design and delivery of all major online initiatives related to Mobile self-service and eCommerce.
• Provide assessments of technology options and overall guiding of solutions that meet the business’s needs and ongoing TCO requirements.
• Produce high level architecture and design documents at appropriate points within the project lifecycle.
• Provide input to the business planning activity to ensure required technology initiatives are captured, justified and budget is provisioned for their execution.
• Review, validate and approve stakeholder and vendor outputs for projects to ensure deliverables meet business requirements and quality standards with the intended outcome aligned with domain roadmap.Key achievements:

Auckland, New Zealand

• Lead online architect in the Vodafone IT architecture and standards team, working on all stages of a project from concept through to production. Responsible for all platforms and applications within the online domain.
• Define and maintain a 1-2 year technology roadmap for the online domain.
• Work with enterprise architects to understand and define a 3-5 year technology roadmaps.
• Capacity and lifecycle management.
• Establish and maintain relationships and communication channels with key stakeholders both internal and external to Vodafone.
• Initiate projects within the enterprise programme by preparing concept papers, business cases and capital expenditure approvals in accordance with the internal governance process.

Auckland, New Zealand

• Lead online systems integrator in the Vodafone IT operations team.Primary responsibilities:
• Integrate new online systems and services.
• Specifying non-functional requirements and ensuring that they are met.
• Transitioning services to a fully production ready and supported state including writing support documentation and running training sessions.
• Provide mentoring and support to other members of the team.

Auckland, New Zealand

• Online systems support engineer in the Vodafone IT operations team.Primary responsibilities:
• Managing 50+ application servers hosting 20+ different web applications over a vast range of technologies within the online domain.