Jack Germany Email & Phone Number

Remote

Performed responsibilities of Senior Technical Team lead and Subject Matter Expert to ensure complete integration with various hospital applications and third-party vendors driving up to 40 simultaneous pharmacy interface and implementation projects per year. Provided in depth knowledge of application, detailed problem solving, process improvement, documentation creation and superior customer service.- Triaged interface issues across internal and external teams resulting in improved relationships and the creation of a standard implementation process reducing project duration and minimizing customer reported issues- Lead role in the development, implementation and activation of a major CPOE project, achieving outstanding customer satisfaction by conducting a series of technical demonstrations, developing proof of concept and documentation protocols, participating in sales and pricing meetings and finally providing technical support throughout sales, contracting and implementation cycles- Created and hosted weekly technical calls engaging internal and external teams such as Services, Support, Development, QA and Product Management resulting in improved communication, processes and internal documentation - Represented Services on Monthly Allergy Integration, Change Control Board, Development and Cross Product Integration calls informing teammates of existing defects and coming software changes- Served as SharePoint Administrator for Services Department creating multiple sites, a documentation library regarded as the best internal library across Clinical Product Lines and a project tracking/status tool improving project scheduling and management communication

Greater Atlanta Area

Children’s Healthcare of Atlanta Provide support for over 100 hospital applications as first contact for all end users Triage user reported calls, gather supporting documentation and perform issue analysis Hewlett Packard Develop invoicing products for all divisions of Hewlett Packard including EURO invoicing Provide solutions to operational and application issues reported by clients Maxim Consulting Convert DG system to HP UNIX including Y2K code modifications Develop procedures, standards and software library for new UNIX COBOL system

Greater Atlanta Area

Provide all phases of analysis and programming of technical interfaces between hospital applicationsChosen as primary technical advisor for Product Development with executive reporting responsibilitiesDevelop preliminary and detailed specifications including communication protocol, record definitions and programming considerationsDevelop, install, and support custom Lab, Radiology, Patient Care and Pharmacy HL7 interfaces

Greater Atlanta Area

Develop application interfaces for client base using COBOL and C on HP and Digital platformsPrepare and conduct detailed on-site specification meetings for potential clientsManage ten employees supporting clients in the Western region of the United StatesFunctions included: billing, employee development, forecasting (employee and workload), executive reporting, scheduling, quality control, and software managementServe as Application Technical AdvisorAssist the Technical education department in course development and instruction

Gadsden, Alabama Area

Develop rule-based AI expert system to plan routing of steel processesDevelop and maintain accounting system COBOL programsServe as President of the Administrative division “PIT CREW” (process and morale improvements)