Jack G Kafaty Email & Phone Number

Chicago, Il, Us

San Francisco, Ca, Us

• Promoted on June 1st, 2023, from Solutions Engineer to Senior Solutions Engineer.• Increased GitHub Enterprise Cloud product adoption by developing customer-facing technical resources. Particularly focused on integration guides for various IDPs, including Okta, Azure AD / Microsoft Entera ID, and other identity providers.• Developed customized solutions for clients by leveraging the GitHub API, GitHub Actions, and bash scripting, streamlining, and automating their reporting processes.• Developed support for CodeQL's containerized image, enabling compatibility with ARM64 architectures, benefiting customers utilizing self-hosted runners on ARM64.• Conducted remote and in-office customer-facing demonstrations, showcasing tailored implementations of GitHub’s products and solutions aligned with their specific requirements and environment.• Conducted in-depth software composition and security analyses, leveraging SAST/DAST tooling to fortify application security measures via GitHub Advanced Security. •Proficiently managed distributed version control systems, utilizing Git protocol and orchestrating GitHub workflows for streamlined project management.• Spearheaded development and release of an open-source project demonstrating CodeQL's utilization for code scanning within a container.• Successfully passed GitHub Advanced Security certification. • Develop and sustain comprehensive technical knowledge of products and services, adeptly explaining features to clients and addressing inquiries about our offerings.• Analyze clients’ business requirements and align them with product features through active participation in architecture, implementation, migration, and deployment discussions, ensuring the suitability of GitHub’s solutions for their specific needs.•Completed RFP/RFIs with the sales and broader team to continue winning net new opportunities.

San Francisco, Ca, Us

San Francisco, Ca, Us

London, Gb

Austin, Tx, Us

• On January 1st, 2020, was promoted from Solutions Engineer to Senior Solutions Architect/ Engineer. Subsequently, advanced to the role of Senior Solutions Architect and Systems Analyst on January 1st, 2021.• Deployed and integrated CodeLathe Technologies Inc.'s products (FileCloud) in enterprise environments.• Designed proof of concepts and deployed diverse cloud/hybrid infrastructures (VMware Horizon 7, Azure HCI, AWS, Azure Kubernetes clusters), automating deployments via CI/CD tools.• Collaborated with clients to fortify data security, implementing policies and security tooling (SAST/DAST) for a secure collaboration environment.• Worked with cross-functional teams to architect tailored solutions for enterprise clients.• Successfully communicated the value and advantages of DevOps and DevSecOps methodologies to diverse audiences, fostering comprehensive organizational understanding and support.• Developed automated deployment solutions via PowerShell and Bash scripting, adhering to SDLC standards, and utilizing CI/CD tools such as Jenkins and GitHub Actions.• Engineered enterprise-level solutions for prestigious clients including Disney, the Department of Defense, NASA, and Accenture, generating an annual revenue of over $1.2 million.

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, Us

• Successfully addressed critical issues for high-profile clients including Bank of America, Penske Truck Leasing, and Trilogy Automotive, contributing to securing over $570K in annual revenue.• Streamlined Microsoft SQL database operations and modernized internal reporting processes by leveraging Power BI, enabling real-time data access and analysis.• Authored more than 37 internal knowledge base articles, facilitating asynchronous knowledge transfer among team engineers, and fostering efficient collaboration and learning.• Enhanced support team efficiency by 11% by implementing default response templates, resulting in a notable improvement in meeting Service Level Agreement (SLA) response times.

Irvine, Ca, Us

• Engineered user access and policy restrictions by tailoring specific Active Directory profiles aligned with users' responsibilities, adhering to the Principle of Least Privilege.• Enhanced departmental budget efficiency by reactivating old inventory, resulting in a substantial 17% annual reduction in operational costs.•Spearheaded the implementation and deployment of Norton Ghost to modernize and automate the mass deployment of Alorica's desktop OS image. This initiative enabled the seamless bulk deployment of changes across 300+ desktops, thereby reducing the IT Helpdesk workload by 20 hours per week.

Guatemala, Guatemala, Gt

• Improved the customer support agent's performance by providing constant mentoring.• Implemented new technologies to automate the way agents were evaluated.• Updated all paper-forms into digital forms producing a 9% saving in operational cost.• Guided low performers towards improving their metrics.• Generate performance and improvement plans which maximized the agent's productivity.