Jack Govender Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

Johannesburg Area, South Africa

Developing and maintaining strategies in the Intelligent Customer Experience Go to Market.Ensuring revenue and gross profit targets are achieved.Conducting research across business, economic climate and trend analysis within the CX industry.Enhancing internal and external service levels and overall customer experience.Managing relationships with customers.

Johannesburg Area, South Africa

Product Manager: Customer Experience and Business Intelligence10+ years’ experience in Progressive Roles in the Business Intelligence, Customer Service, Resource Planning, Workforce Management, Technical Support, Pre-Sales and Product Management profiles for the Banking, Telecommunications and Digital Media sectorss

Continued building up Product Management and Customer Experience Pre-Sales experience after previous company was acquired by Altron People Solutions. Promoted rapidly through a series of increasingly responsible management positions based on strong financial, operating, team leadership performance.Managing CX Engineers and BI Developers.Voted one of the.

Johannesburg Area, South Africa

Solution Preparation / Proposal Product Demonstrations (Customer Interactions Hubs, Multichannel tools, QlikView and Social Media tools).Creating Proof of Concepts for QlikView.Product Management and proposal assistance.Develop product centric selling strategies.Monitoring and managing the technical pre-sales environments.Scoping technical solutions.

eGain Technical Support, Qlikview Maintenance, Development, MS SQL, VMware

Responsible for all elements of WFM for all of Telkom SA National Call Centres and Operator ServicesManage National WFM performanceCompile policies and proceduresManage peopleManage changing operational needsWorkforce Planning: Call Centres and Operator ServicesSystem Administrator and Custodian: Aspect eWorkforce Management

Progressed through multiple customer contact centre roles before conducting Workforce Management in an extremely fast paced Call Centre environment.Deployed Agent Schedule PlannerResponsible for Planning for various areas: Internet Banking, Private Banking, Telephone BankingEducating relevant stakeholders on Resource Planning

National Diploma: Information Technology, Databases, Networking,Business Management

Currently studying towards this National Diploma

Nd: Mechanical Engineering (Incomplete), Mathematics, Engineering Design, Thermodynamics

National Diploma: Mechanical Engineering