Jack Holland Email & Phone Number

Minneapolis, Minnesota, United States

• Deliver high-touch support to C-Suite executives, doctors, and board members to instill trust, build client relationships and ultimately grow billings• Manage and optimize Citrix Cloud DaaS environment, achieving 99.9% uptime for application delivery, virtual desktops, and workspace management while bolstering security• Perform network monitoring, troubleshooting, and reporting using Meraki dashboard to ensure network stability and redundancy• Implement and maintain Azure virtual machines, virtual networks, storage, and security groups to support virtual and custom working environments• Automate workflows and installations through group policy and remote management solutions to eliminate recurring ticket submissions for repetitive tasks

Minneapolis, Mn

• Oversee new and existing desktop, laptop, and mobile devices for 5 clients full-time and 10 additional clients• Collaborate with a team of 3 metropolitan Field Service Technicians, on networking, local deployment, and systems administration projects, achieving a 95% client satisfaction rating• Scripting experience for local installs of antivirus and encryption software to harden client security• Identify and report on potential attack vectors within the scope of WLAN, LAN, and thick client testing to mitigate risk of CIA• Maintain accurate and up-to-date documentation for company-wide knowledge base, enhancing service continuity and reducing ticket resolution time by 20%

St. Cloud, Mn

• Troubleshoot various technical issues including network downtime, hosted server malfunction, and user profile errors.• Adhere to common security principles with regard to HIPPA compliance.• Participation in weekly on-call rotation including 24/7 support for emergencies.• Administration of diverse EMR/EHR software in coordination with common Windows software suites.• Advance learning through skills tracker and cross-team training.• Promoted from IT Support Representative after first 7 months.

St Cloud, Minnesota, United States

• Reset passwords and unlock accounts within Active Directory after verifying identity for over 20 clients• Remotely logged off client’s sessions to resolve session issues• Escalated calls to support analysts after documenting progress made within ticket

Hudson, Wi

Duties included Help Desk support, Imaging computers and troubleshooting users' computers and network related difficulties. • Applied problem-solving skills to troubleshoot users' computer issues over phone and onsite.• Toned network cables and reconfigured patch panels for new and renovated rooms• Imaged computers with government policy for a consistent and secure operating system• Managed technology resources and identified defective equipment for replacement or repair

Hudson, Wi

• Promoted into this position after 2 successful golf seasons in player services• Reconciled end-of-day receipt with cash and credit transactions averaging $2,000• Schedule tee times according to slot preference and tournament events• Anticipated needs and requests of club members and guests• Supervised player services staff to maintain a quality customer experience

Hudson, Wi

• Planned golf events with coworkers ranging from 40-160 guests to ensure smooth execution• Responsible for the preservation of cart quality and maintenance• Addressed the needs of guests before and after their round, including golf club cleaning and shuttling to and from parking lot

St. Cloud, Minnesota Area