Jack Holland Email & Phone Number

Minneapolis, Minnesota, United States

• Deliver high-touch support to C-Suite executives, doctors, and board members to instill trust, build client relationships and ultimately grow billings
• Manage and optimize Citrix Cloud DaaS environment, achieving 99.9% uptime for application delivery, virtual desktops, and workspace management while bolstering security
• Perform network monitoring, troubleshooting, and reporting using Meraki dashboard to ensure network stability and redundancy
• Implement and maintain Azure virtual machines, virtual networks, storage, and security groups to support virtual and custom working environments
• Automate workflows and installations through group policy and remote management solutions to eliminate recurring ticket submissions for repetitive tasks

Minneapolis, MN

• Oversee new and existing desktop, laptop, and mobile devices for 5 clients full-time and 10 additional clients
• Collaborate with a team of 3 metropolitan Field Service Technicians, on networking, local deployment, and systems administration projects, achieving a 95% client satisfaction rating
• Scripting experience for local installs of antivirus and encryption software to harden client security
• Identify and report on potential attack vectors within the scope of WLAN, LAN, and thick client testing to mitigate risk of CIA
• Maintain accurate and up-to-date documentation for company-wide knowledge base, enhancing service continuity and reducing ticket resolution time by 20%

St. Cloud, MN

• Troubleshoot various technical issues including network downtime, hosted server malfunction, and user profile errors.
• Adhere to common security principles with regard to HIPPA compliance.
• Participation in weekly on-call rotation including 24/7 support for emergencies.
• Administration of diverse EMR/EHR software in coordination with common Windows software suites.
• Advance learning through skills tracker and cross-team training.
• Promoted from IT Support Representative after first 7 months.

St Cloud, Minnesota, United States

• Reset passwords and unlock accounts within Active Directory after verifying identity for over 20 clients
• Remotely logged off client’s sessions to resolve session issues
• Escalated calls to support analysts after documenting progress made within ticket

Hudson, WI

• Duties included Help Desk support, Imaging computers and troubleshooting users' computers and network related difficulties.
• Applied problem-solving skills to troubleshoot users' computer issues over phone and onsite.
• Toned network cables and reconfigured patch panels for new and renovated rooms
• Imaged computers with government policy for a consistent and secure operating system
• Managed technology resources and identified defective equipment for replacement or repair

Hudson, WI

• Promoted into this position after 2 successful golf seasons in player services
• Reconciled end-of-day receipt with cash and credit transactions averaging $2,000
• Schedule tee times according to slot preference and tournament events
• Anticipated needs and requests of club members and guests
• Supervised player services staff to maintain a quality customer experience

Hudson, WI

• Planned golf events with coworkers ranging from 40-160 guests to ensure smooth execution
• Responsible for the preservation of cart quality and maintenance
• Addressed the needs of guests before and after their round, including golf club cleaning and shuttling to and from parking lot

St. Cloud, Minnesota Area