Membership engagement and retention: Quaterly follow ups, issue resolution, responding to feedback survey and member high level queries. Supporting Billing, payment and troubleshooting. Sale support: Tours, Lead generation through internal growth.Move in and Out, new member orientation, operational set up of the move in (furniture, tech & AV, logistics)Building Operations and Management, conducting H&S daily WT, ensure all facility is operation high standard, lase with contractors and vendors for repairs and cleaning.Revenue driving, through retention of occupancies, ancillary methods such as increasing conference room booking, additonal custom works (member paid) such as design and constuction.

Delivery a positive Member Experience, through one to one, listening and addressing member feedback (medallia surveys) holding meetings in person. Effective time and email management. Managing day to day business operations.Promoting business growth and identifying opportunities for generating building revenue. Managing in Building Events and liaising with the event team for external activities. Adhere and managing budgets Support and train peers.

Managing a team of 5 Senior team leaders, 60 associates and 20 direct reports. Responsible for Staff appraisals, 30/60/90 day reviews, service training, recruitment, rotas, payroll & scheduling. Managing Kpis, email capture, sales, order in store and voice of the customer. Analysis of Department reports, best sellers by categories, space vs selling, money mapping.Maintaining high shop floor standards, and ensuring adherence to COVID-19 procedures and guidelines.Visual merchandising accessories and lingerie areas to company guidelines and flagship standards.

Leading visits with General Manager, Allocation & Buying teams. Liaising with Merchandising and Buying teams to ensure sufficient stock levels, and feedback on product packages & organising meetings with them. Commercial decision making and creating new in-store merchandise displays to aid the effectiveness of shopper marketingAdhering to mystery shopper criteria.Driving sales, customer service & department targets. Delivering personal stylist service in store.Compiling marketing materials in order to drive sales and increase profit.

Responsible for managing highest grossing floor within a multi million pound department store (24% of annual turnover). predominantly looking after Fashion accessories (handbags, jewelry, watches, soft accessories and footwear). managing a direct team of 40 members of staff and indirect management of 15 concessions and concession managers (2 of which flagship level). Responsibilities including; Managing and driving Kpis, people management, commercial decision making, analysis of reports, leading by example, driving service and adhering to mystery shop criteria.

Originally based in White city mens, although store is split between a mens (£3m) and women site (£5m) 50-70 members of staff during peak months between stores. running through boxing day and black Friday weeks. predominately floor based role and staff managing, with a heavy operational process. liaisons with area manager, visits from head of Retail head of Uk, and regular visits from CEO. Promoted after peak to Brent cross store, gained more responsibilities and direct control over the commercial decisions and visual merchandising of the mens department and store. Mens Department responsible for 51% of the store, Women’s 41% digital store orders 8%. Responsibilities including, managing my team, customer service, retail operations and visual merchandising. Managing of KPI’s (conversion, UPT, ATV and in store orders) predominately a conversion focus maintaining an increase on conversion on a day to day basis. global number 1 for in store orders 2015/16 maintaining this coming into store 5% sales mix LY, currently hitting 8% mix of sales for new year.

Responsible for 1.2m turnover store, and successful john Lewis concession.Responsibilities including, managing my team, customer service, retail operations and visual merchandising. Managing of KPI’s predominately a conversion focus maintaining an increase on conversion to last year.Experienced in recruiting a store team, launching new store openings and refits. Acting Store manager cover during peak covering both my store and local store as most senior manager. Achieving a 4% comp for peak week. In Area visual merchandising trainer. Responsible for training other store management teams in store displays and form dressing