Jackie Abraham Email & Phone Number

San Mateo, California, US

Seattle, Washington, US

• As a Customer Support Representative, I:
• Support 100+ customers each day via email and phone from over 25 different states, including assistance with first-party application, account help, payment and refunds, and providing information found in the FAQ and.
• Voice and email correspondence with 15 different shipping companies
• Frequent inter-departmental communication and collaboration with Tavour teams including Customer Experience, Operations, Product and Carrier teams
• Proficient with Freshdesk CRM
• Excellent written and verbal communication skills used to ensure that customers are fully supported

• As a Lead Supervisor, I:
• Provided exceptional customer service, trained new employees and volunteers, and managed customer expectations while being responsible for creating an outstanding customer experience
• Managed a team that required clear and efficient delegation and communication in order to responsibly complete work tasks and build teamwork skills, gained experience working in a fast-paced environment
• Acquired experience in management skills by taking on many managerial responsibilities, learned adaptability while leading and overseeing teams by assigning tasks based on team member skill sets.

• As a Coordinator of Volunteers, I:
• Collaborated with organizations such as non-profit New Door Ventures, hosted interns for community ministry work which resulted in both an increase in volunteers and the ability to provide meaningful skills training.
• Coordinated events and giveaways that celebrated each volunteer individually, building relationships with over 50 volunteers while creating a fun and safe work environment
• Organized volunteer scheduling through When I Work software, identifying opportunities to improve the volunteering process through more effective schedule management
• Evaluated 100+ volunteer applicants by assessing their strengths, overall skills, commitment to the role, and how they embodied the environment’s principles and culture
• Effectively used external recruitment platforms and resources, including social media, networking, and referrals to increase the number of volunteers and scan for potential candidates for employment

• As an Elementary School Ministry Councilor, I:
• Cultivated leadership skills and learned the value of community, volunteered weekly with 3Crosses Kids for 3+ years with a team of enthusiastic councilors to educate and guide elementary-aged students
• Engaged in weekly planned educational events targeted toward students aged 6-10, building long term relationships with both young students and fellow councilors

• As a Second Grade Teacher, I:
• Co-taught a classroom of approximately 10-15 Second Grade students, volunteered weekly for 2 school years
• Implemented lesson plans in writing and reading comprehension, strengthened student literacy and engagement by encouraging students to speak and collaborate during lecture

Emeryville, CA, US

• As a Retail Associate, I:
• Created a community environment for both customers and fellow employees
• Helped shoppers feel seen and cared for by creating connections, despite the store's often-busy atmosphere
• Handled checkout flow and cash drawers
• Experience with one-on-one customer sales and hosting in-store coffee tastings/cuppings
• Enrolled in extensive Barista training program and courses

Bachelor Of Arts - Ba, English Language And Literature, General

Associate Of Arts - Aa, English Language And Literature, General