Jackie Bone Email & Phone Number

London, England, United Kingdom

Managing a team of 10 responsible for Customer Service, Nostro reconciliations and Investigations for EMEA region.

London, England, United Kingdom

Managing a team of 9 responsible for Customer Service, Nostro reconciliations and Investigations for EMEA region. Investigating all customer based queries relating to electronic payments and receipts. Responsible for investigating errors and complaints, finding root cause and suggesting change to ensure no repitition.Investigating accounting breaks on internal and nostro reconciliations.Point of contact for enquiries from customer facing operatives in London and all European branches.Ensuring client data is delivered to Data Admin area electronically within SLA to ensure external communicatiins are delivered without data breach.Providing suggestions for efficiencies and cost savings via kaizenLiaising with external correspondents and internal departments in relation to accounting breaks.Advising Client facing teams if improvements to drive higher STP.Liaising with nostro agents in relation to BACS set up and providing internal departments with updates.Forward planning to ensure sufficient staffing available.Mentoring team members & arranging bi weekly team meetings.Attendimg bi weekly team managers meeting .UAT for system enhancements and upgradesResponsible for delivering first class service to clients throughout Europe.

London, United Kingdom

Managing a team of 9 responsible for Customer Service, Nostro reconciliations and Investigations for EMEA region. Investigating all customer based queries relating to electronic payments and receipts. Responsible for investigating errors and complaints, finding root cause and suggesting change to ensure no repitition.Investigating accounting breaks on internal and nostro reconciliations.Point of contact for enquiries from customer facing operatives in London and all European branches.Ensuring client data is delivered to Data Admin area electronically within SLA to ensure external communicatiins are delivered without data breach.Providing suggestions for efficiencies and cost savings via kaizenLiaising with external correspondents and internal departments in relation to accounting breaks.Advising Client facing teams if improvements to drive higher STP.Liaising with nostro agents in relation to BACS set up and providing internal departments with updates.Forward planning to ensure sufficient staffing available.Mentoring team members & arranging bi weekly team meetings.Attendimg bi weekly team managers meeting .UAT for system enhancements and upgradesResponsible for delivering first class service to clients throughout Europe.

London, United Kingdom

Managing team of 5, repsonsible for execeution of inward & outward electronic payments (non sepa) for London and Milan branches.Liaising with internal departmentsStaff appraisals & coachingBi- weekly Management meetingsEvent reportingRaising system issues via JIRAInvestigation and resolving customer queries

Managing a team of 6 . Responsible for execution of all outward/inward payments for Dusseldorf (non-SEPA) approximately 100 per day.UAT system upgrades and migrationDaily conference call to front office in Dusseldorf. Authorisation of workflow items to Dusseldorf front office. Interviewing/ Appraisals /Managing staff coaching & development.

London, United Kingdom

Working as a payments SME on the European payments centralisation project. To perform test execution in the User Acceptance Test (UAT) environment, that will be driven by the impacted business areas

London, United Kingdom

Part of specialised testing team for electronic payments (SWIFT & SEPA) for implementation of new European office.

Basildon ,Essex

Working within a team of 18, responsible for settlement of client redemptions on stocks and share ISAs and Unit Trusts from the UK’s top investment companies.Duties included:Managing queries from overseas processing team, based in MumbaiQuality checking of overseas processing team's workApplying payment details to unit holdersEnsuring settlement of redemption within management company service level agreement

London, United Kingdom

Working within a team of 9 and reporting to the Head of Banking Operations, I supervised a team of 5, executing customer currency and GBP payments, treasury deals and managed the operations area when Head of Banking Operations was absentBanking operations representative on the SWIFT migration and upgrade teamAlso part of the project team for a major system upgrade and amalgamation of London and Guernsey officesAuthorisation and release of multicurrency SWIFT payments, Faster Payments & BACS. (Temenos T24)Processing of inward funds (Faster payments, CHAPS, MT103, MT202) including conversion of funds within PSD guidelinesValidating sanctions monitoring system and referring as requiredLiaising with Treasury re nostro positions and trade queriesMonitoring FX, MM, IRS and Certificate of Deposit trades and confirmations, including FX nettingTemenos T24 and SWIFT upgrade testing, input of all information and testing systems for any bugsIncident reporting Reconciliation and analysis of monthly brokerage billsVerification of inward ISDA Documentation for IRSAuthorised signatoryInvestigating late/non-receipts and monitoring outstanding queries(Frontier)Updating of departmental proceduresSupervisory skills include daily staff supervision, organising team rota, interviews and appraisals

London

Dealing with major banks and corporate clients, working to strict deadlines the team averaged 200 SWIFT payments dailyAuthorisation of multicurrency high value SWIFT paymentsMonitoring FX and MM trades and confirmations, Reuters checking and swapping instructionsMonitoring CBM, BART and BDS and involved in Midas migration and testing inputting all information and testing systems for any bugsReconciliation, analysis and payment of monthly brokerage billsInput, settlement and reconciliation of Financial Futures, Exchange Traded Options and Certificates of DepositInput, settlement Interest Rate Swaps and Overnight Index SwapsVerification Outward and Inward ISDA Documentation for IRS and OISAuthorised signatorySupervisory skills included daily staff supervision checking all payments (one check process only) and confirmation of Interest Rate Swaps and Overnight Index SwapsInvestigating late/ non-receipts and monitoring outstanding queriesUpdating of departmental procedures

London

Input of FX and MM trades via Interface onto IBIS 2.3Position keeping and InvestigationsUse of Transaction Management (Aqua Global Solutions) payment system for input, verification and authorisation of SWIFT payments for retail banking and FX and MMWorking knowledge of Wall Street Dealing SystemConfirmation matching via CBM and BARTSettlement of FRA, Interest Rate Swap and Financial Futures CD Settlements (Issuing and Purchasing) and call account settlementsCheque pay in and agency clearingSetting up and monitoring Bi-Lateral Non-Swap Agreements

London, United Kingdom

Settlement of FX trades via Netting, MM Settlements, investigations & providing dealing figures

London, United Kingdom

Settlement of FX trades, providing dealing figures. Settlement of Certificates of Deposit. Confirmation matching & SWIFT payments

London, United Kingdom

Input of FX & MM deals. Matching confirmations, Position keeping

London, United Kingdom

YTS trainee. Policy section trainee, Trainee Account handler