Jackie Dennis Email and Phone Number
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A results driven, solutions oriented, self-motivated professional with 10+ years extensive customer service experience. Proven ability to successfully manage, mentor, coach, and lead a call center team. A dedicated manager with the ability to build productive customer service teams that are focused and committed to exceeding client expectations.
Honeywell
View- Website:
- honeywell.com
- Employees:
- 104198
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Customer Service ManagerHoneywell Mar 2013 - PresentGreater Atlanta AreaDemonstrative ability to quickly build rapport and respond to customers in a compassionate manner, identifies and exceeds customer expectations; remarkable conflict management aptitude in highly stressful settings while displaying personal / professional resilience. Effectively mitigates risks while adhering to quality procedures. Successfully leads a team of 15+ inbound and outbound customer service representatives to meet or exceed client goals. Leverages root cause analysis to resolve customer escalations. Consistently exceeds performance expectations in the following areas:- Improved availability from 85% to 95%- Increased call quality averages from 88% to 96%- Decreased cost per transaction from > $7.00 to < $3 Administers formal agent performance reviews, including annual goal-setting/performance development plan, mid-year performance review, and final year-end performance review. Ensures safety compliance in an effort to minimize company loss.
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Victims Advocate (Intern/Part Time)Ywca Usa Sep 2012 - Feb 2013Sumter, South Carolina AreaProvided a variety of support services to victims of domestic violence; fostered key partnerships with law enforcement and the community by providing crisis intervention, advising victims of their rights, and supporting victims throughout the legal process. Worked cooperatively with officers and detectives while advocating for the rights of the victims of crime. Created and presented public information and educational programs for community groups, police department training, and general education. Ensured the safety and confidentiality of each victim of abuse while in residence; collected and collated all necessary information prior to each court session. Assisted with the on-call rotation to ensure that services were provided to victims on a 24-7 basis. -
Priority Counselor / Bluecard SpecialistBluecross Blueshield Of South Carolina Apr 2004 - May 2011Columbia, South Carolina AreaInitiated research, analysis, and the evaluation of medical documentation submitted by members and/or providers to support the medical necessity of denied services. Played a key role in organizing the internal appeal and grievance cases for nurse or Medical Director review by compiling clinical, contractual, medical policy, and claims information. Processed incoming electronic or hardcopy claims according to established claim policies and procedures. Exceeded all key performance indicators set for: call quality, average handle time, and after call work. Identified claim processing barriers and offered resolutions to improve efficiency and consistency; handled all necessary claim adjustments including specialized claims.
Jackie Dennis Skills
Jackie Dennis Education Details
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Human Services, General -
Hillcrest High School
Frequently Asked Questions about Jackie Dennis
What company does Jackie Dennis work for?
Jackie Dennis works for Honeywell
What is Jackie Dennis's role at the current company?
Jackie Dennis's current role is Customer Service Manager at Honeywell.
What is Jackie Dennis's email address?
Jackie Dennis's email address is ja****@****ell.com
What is Jackie Dennis's direct phone number?
Jackie Dennis's direct phone number is +131032*****
What schools did Jackie Dennis attend?
Jackie Dennis attended Saint Leo University, Hillcrest High School.
What are some of Jackie Dennis's interests?
Jackie Dennis has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Disaster And Humanitarian Relief.
What skills is Jackie Dennis known for?
Jackie Dennis has skills like Customer Service, Leadership, Training, Call Centers, Management, Outlook, Public Speaking, Microsoft Office, Performance Motivation, Microsoft Word, Powerpoint, Windows.
Who are Jackie Dennis's colleagues?
Jackie Dennis's colleagues are Cheryl-Ann Sullivan, Mike Flanery, Rania Darwish, Virgiliu Ionescu, Bruno Aguilar, Othoniel Carmona, Cristo Paraskevas.
Not the Jackie Dennis you were looking for?
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Jackie Dennis
Henderson, Nv5vegasmeansbusiness.com, gmail.com, vegasmeansbusiness.com, lvcva.com, insuremonkey.com1 (702) 8XXXXXXX
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Jackie Dennis
Senior Claims Representative At Great Prairie Risk Solutions, IncAtlanta Metropolitan Area -
Jackie Dennis
Fort Wayne, In3accelerated-international.com, accelerated-international.com, accelerated-international.com1 +126049XXXXX
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2adp.com, gmail.com1 +181335XXXXX
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