Jackie Dettmers Email & Phone Number

Longmont, Co, Us

Johnstown, Co, Us

Wellington, Colorado, United States

Remote

Annual review and prospective client appointment scheduling, data entry in salesforce.com, run reports, claim preparation, follow-ups

Fort Collins, Colorado, United States

Remote

Finance/Budgeting, payroll, accounts receivable, accounts payable, bookkeeping, reporting, customer service, buy here pay here loan administration, website maintenance, account management and collections

Watertown, South Dakota

Annual review and prospective client appointment scheduling, data entry in salesforce.com, run reports, claim preparation, follow-ups, office organization, marketing material updates, general administrative duties

Group set up on medical, dental, pharmacy and vision plans in Facets, including case installation review, internal calls, coordination and customer service with other matrix partners and teammates, helped lead an effort to reformat job aids

Greenwood Village, Co

• Provide vendor management including: vendor compliance, continuous product improvement, conduct annual reviews, building relationship and analyzing data to reduce company cost• Provide knowledge and support for complex products including: research of client questions, analysis of product specifications, analysis of system specifications, lead business requirements for enhancements to the system, creation and revision of knowledge documents and weekly support calls, training of internal plan and participant support teams• Implement and support conversion to new internal customer service request tracking system, including: research and analysis of new tracking system, working providing leadership to assigned teams, provide training material for specific team situations, provide general training material and conduct system training, ongoing support of the system• Lead software conversion for document management system, including: leading a business systems requirement team that coordinates with the business teams and systems development teams, oversee implementation of final requirements, tests final results for accuracy, create and maintain project plan and ensure that milestones and deliverables are defined and metManagement of a system’s business requirement team, including: • staff, train, coach, and provide performance appraisals, implement procedural changes• Create, revise and communicate project plan status, lead re-write and automation of documents• Implement and maintain document website and provide requirements for mass data base changes• Create and maintain Quarterly Management Reports• Provide support by creation of knowledge documents, conference calls and service requests, and conduct training sessions to customer support teams• Create and maintain business system requirement documents• Analyze invoices for accuracy, create budget for vendor each year and compare vendor data against system data to ensure mailings of all participants

Associate Degree Of Applied Science, Word Processing

High School Diploma, Business