Jackie Ervin Email & Phone Number

Santa Fe, Tx, Us

Santa Fe, Tx, Us

Wasington, Dc, Us

Consulting role reporting up to the Chief Operating Officer, responsible for management of impactful,cross-functional projects and programs to:• Managed customer escalations, particularly regarding technical or capability issues, ensuring swift resolution.• Developed content for use cases, best practices, demonstrations, and training assets, enhancing product adoption.• Owned the requirements and delivery of a middleware solution to migrate customers to the new B2B SAAS platform while maintaining customer satisfaction through the careful management and prioritization of multiple roadmaps and cross-functional teams.• Removed business risk through the definition and implementation of IT policy and processes.• Improve operational efficiency through the implementation of targeted process automations.• Identified user stories and patterns to support product features and prioritize roadmap initiatives.• Enhanced operational excellence through the prioritization of product backlogs that produce value to clients sooner.• Provided clients actionable intelligence through revamping data management and reporting.

Washington, Dc, Us

Leveraging strong communication and teamwork skills to successfully deliver desired objectives by aligning and partnering with diverse and cross-functional teams, while maintaining expectations and lines of communication to business stakeholders.Delivered initial MVP of customer reporting portal.Managed internal project to overhaul the order to cash process and shrink DSO to acceptable levels.Managed creation of a brand new data center in Germany.Managed roll out of Disaster Recovery application scoring and Business Continuity plans for enterprise and client facing applications.Delivered many other impactful project results for internal operations improvements.Provided mentoring, leadership and guidance to direct reports.Hosted online training sessions about new products for employees.Acted as a liaison between different departments in Consilio to support project execution.About the Company:Consilio is a global leader in eDiscovery software and services, providing an array of solutions designed to assist law firms and corporations involved in internal and external investigations, litigation and arbitration. From collections and computer forensics, to our proprietary processing and hosting technology, to document review and translation services, we support the world’s largest companies with their most complex, global legal matters. We have offices in Washington DC, New York, Los Angeles, London, Brussels, Frankfurt, Munich, Zurich, Hong Kong, Tokyo and Bangalore. Our global data centers deliver the highest levels of performance and security while ensuring compliance with country-specific data protection requirements.

Maintained high (>99.9%) level of uptime of IT infrastructure by improving monitoring and implementing predictable maintenance windows.Planned and implemented regular software and application upgrades to keep current with features and patches.Translated business needs into tangible system requirements, and then delivered as functioning applications.Prioritized team member professional and personal skills development.Reorganized IT structure, reducing costs while also confirming KPI metrics are being met.Negotiated Global Enterprise License Agreements with major vendors.Maintained and met business continuity and disaster recovery objectivesSupported the system lifecycles by managing projects to retire and replace legacy systems, replacing with current technologies, while maintaining a lean budget.Due diligence on new technology, including vendor assessment, technology assessments, and cost analysis.Managed highly available IT operations to maintain access for clients with strict legal discovery deadlines.Managed multimillion dollar CAPEX departmental budget.Implemented ISO 27001 controls, built ISMS Committee and lead the team toward a successful ISO 27001 certification.Built and executed the first Incident Response Tabletop exercise program in DiscoverReady history.Coordinated and supported integration planning, tracking and processes during company acquisition. Successfully acquired by Consilio LLC in 2018

Encino, California, Us

Defining, building, promoting, supporting and enhancing B2B software solutions that make regulatory compliance possible. Grew revenue of software line of business by more than 200% YoY through strategic roadmap management, based on regular communications with Sales, Marketing and direct customer interactions.Positioned company to be aggressively pursued for acquisition by multiple large companies interested in our technology and products.Banking Technology Award Win for Best Regulations and Compliance System 2016Performed internal product, market and competitive product analysis. Defined product vision and roadmap.Managed and prioritized the product backlog based on research and data.Developed product strategy based on researched market needs.Drove targeted product initiatives to grow market share.Communicated technical information to the business and clients, and business information to the technical personnel.Collaborated with Marketing to develop product training programs for flagship products, including materials, training labs and certification exams, increasing channel partner activity 5x.Hired, trained, mentored and promoted team members.Implemented Agile development, Change Control Board and associated processes.Maintained customer support satisfaction rating over 95% and maintained 5% or less churn rate.Fulfilled CEO's goal of transitioning company from a strictly services organization to a product organization, as reflected by comparative invoiced revenue.Track record of execution.

Encino, California, Us

Defining, building, promoting, supporting and enhancing B2B software solutions that make regulatory compliance possible. Grew revenue of software line of business by more than 200% YoY through strategic roadmap management, based on regular communications with Sales, Marketing and direct customer interactions.Positioned company to be aggressively pursued for acquisition by multiple large companies interested in our technology and products.Banking Technology Award Win for Best Regulations and Compliance System 2016Performed internal product, market and competitive product analysis. Defined product vision and roadmap.Managed and prioritized the product backlog based on research and data.Developed product strategy based on researched market needs.Drove targeted product initiatives to grow market share.Communicated technical information to the business and clients, and business information to the technical personnel.Hired, trained, mentored and promoted team members.Track record of execution.

Encino, California, Us

• Management of dedicated development and support personnel in support of all Globanet produced products and tools• Responsible for product lifecycle management and new product development

Encino, California, Us

Managing the technical aspects of Globanet Consulting Services, including: Managing technical staffProduct and brand management for Merge1 and GEMProject manager for long term data migration projectsSolutions designInternal IT Operations Management

Encino, California, Us

Implementing email archiving solutions, including Symantec Enterprise Vault, Designing Exchange 2007 environments, and performing migrations.

New York, Ny, Us

Worldwide, Us

Mba, Business

Bs, Biology