Oversaw team of 10-15 Credentialing Specialists.Responsibilities included:• Lead team meetings, department meetings, cross-functional team meetings, and client meetings• Conducting trainings with new hires and refreshers for current employees• Conducting biweekly check ins and quarterly evals• Managing workloads and ensuring KPIs and expectations are met• Providing coverage for team when needed• Stay updated on state and federal laws and regulations related to healthcare• Conduct periodic audits to ensure ongoing compliance and address any discrepancies or issues promptly• Established and maintained strong relationships with multiple accounts by communicating with variouscontacts daily on compliance• Manage day to day operations to ensure high productivity, client satisfaction, and seamless customer experiences• Assist and problem solve compliance escalations to help prevent cancellations and start date postponements• Lead and maintain team culture to enhance employee satisfaction while also building trust and relationships with cross departments and clients

This role is equivalent to a team lead. In addition to CSlll responsibilities, we provided coverage for the team where coverage was needed and assisted the manager with side projects, meetings, training, and being as resourceful as possible to the team.

In addition CSl and CSll responsibilities, the CSlll is the main point of contact for travelers, clients, and recruiters.Responsibilities included•Onboarding on average, 35-45 travel nurses and allied staff for various facilities. During our busier seasons, I was onboarding close to 60 travelers at a time.•Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.•Managed and maintained a relationship with multiple accounts by communicating with various contacts daily on compliance.•Assisted once a month in new hire training such as compliance packets, background checks. licensing requirements, employment verifications, and labeling immunization and certification documentation.•Assisted team, team lead, and manager on side projects.

In addition to Credentialing Specialist I’s responsibilities, the role was responsible for onboarding travelers for their upcoming assignments. Responsibilities included open communication and collaboration with travelers, interdepartmental peers, and clients (MSPs and healthcare facilities) in order to meet compliance requirements. The role required auditing and extensive knowledge on The Joint Commission standards and state requirements.Responsibilities includes:- Delegated tasks such as expiring items, background checks, and employment verifications to help complete successful compliance requirements for every single nurse and allied travel assignment. - Assisted in creating compliance lists, specific to each facility's needs, to ensure accuracy and a smooth transition for the traveler. - Utilized critical thinking and advanced problem solving to settle any problems that may arise while credentialing multiple travel nurses and allied staff for their assignment in different states and facilities.

Provided support for Credentialing Specialists IIResponsibilities included: • Running background checks and employment verifications• Reviewing and uploading certifications, licenses, medical records, references, and assessments to ensure they meet TJC standards and facility’s compliance requirements • Renewing and following up on expiring compliance•Collected and analyzed information to monitor compliance outcomes and identifyand address trends of non-compliant behavior.•Prepared records for site visits and file audits.

• Assisted with navigating and trouble shooting LPL's financial technology software with Financial Advisors and their assistants• Managed 30-40 inbound calls and emails from Financial Advisors and their assistants• Communicated operational and financial industry policies and procedures to internal and external clients• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues• Streamlined service processes for improved client experience and increased operational efficiency