Awarded employee of the month• Greeting and attending to our clients on arrival in reception• Managing our meeting room system via Outlook for internal and external meetings• Answering and placing calls via our Microsoft Lync Attendant switchboard• Printing and collating Marketing material• Preparing and recalling documents ready for the offsite archive system Box-It• Arranging couriers - Addison Lee, DHL and Fed-Ex• Input of expenses on excel spreadsheet for petty cash each month• Arranging seminars - breakfast/lunches, refreshments for meetings

Ensuring the general office, meeting rooms and client waiting areas are immaculate at all times.Answering all GSA, senior manager and investor relations/ marketing team calls and taking messages.Providing a 5* service to all clients at all times. Accurately managing 9 meeting room diaries and arranging any lunches/refreshments as and when required.Training the temporary receptionists as and when required for two floors.Managing all outgoing post and courier requirements.General administrative duties including photocopying, binding presentation materials and ordering stationery.Overseeing the interviewing process for new receptionists joining the team.

• Ensuring efficient management of the office • liaising with Building manager and local Authority as necessary with regards to office maintenance• Answering telephone queries and directing calls accordingly • Greeting visitors and offering refreshments • Prioritising workload for Claims Consultant and Claims Manager, including administration duties • PA duties for the Claim Consultant,as well as MD and directors during their visits to London • Proficient in all Microsoft systems, including Word, Office, Excel and Outlook • Diary Management and meeting room bookings • Events Management:travel and hotel bookings;organising all catering and lunches • Accepting deliveries and outbound postal orders • Taxi and restaurant bookings • Arranging and updating stationary orders as necessary

Covering for planned and unplanned absenceMeeting and greeting clients in reception and ensuring clients are comfortable Using a computerised meeting room booking system to reserve meeting rooms; assisting in the coordination and preparation of meeting rooms; checking rooms are perfect each time.Trained on 16 different sites throughout Central London including Sony Music,Kleinwort Benson, Northern Trust, Renaissance Capital

• Driving sales through maximising team performance to ensure targets are being met, bother individually as well as account.• Built close working relationships with peers both store and brand.• Administrative duties, tracking daily, weekly, monthly and YTD figures, against previous year and setting of targets of the counter and team member.• Coaching and developing team members ( bringing the best out of all team members by delegating the right task to all)• Devised and implemented a personalised customer care programme to monitor on- going treatments following a new product launch. • Use of creative skills when setting up bespoke events. • An ambassador for the brand focusing on achieving and exceeding targets.

Provided recommendations from customer feedback to product managers in order to improve the customer’s journey and experience.Processed and tracked customer orders through CCA (internal telephone system).Liaised with senior stakeholders, clients and suppliers to ensure that all service delivery deadlines are met.

Took ownership, responsibility and accountability for the distribution and set up of new client accounts between 7 relationship managers, using spreadsheets to track progress.Effectively managed all customer enquiries, in an efficient and professional manner.Liaised with counterparts in overseas departments. Developed weekly activity reports to reflect new business gained and exited relationships.Organized conference calls between the UK teams and International departments.Maintained the levels of operational integrity in line with the banks procedures

Strong and trusted relationship management with client, IT delivery teams and third party suppliers. Seen as the process expert for the solution- particularly data provisioning and risk analysis processes.Built exceptional relationships with fund managers and high net worth clients.Management reports complied on a daily basis to advise senior leaders and department heads of any identified issues (risks).Worked closely with fund managers to execute corporate actions, within tight deadlines.Liaised with other departments around the bank, analyzing processes and emphasizing adherence to corporate policies and procedures.Production of induction materials and coached new team members