UX Design for Monito’s Money Transfer comparison product, including a complete redesign of the web user experience, and designs for Monito's first app. Designs are underpinned by solid user research, and validated using lean experimentation and A/B testing.

Designed product features to help users find and arrange elderly care using Caresourcer’s online products, especially their care home comparison tool.

A research project looking at the workflows used by one of Baillie Gifford's internal teams. Worked with business analysts and end users to created a set of clear journey maps documenting the complex processes involved, uncovered pain points, and identified opportunities for improvement.

UX design for countless projects delivering new features, strategic changes and UX improvements to the millions of travellers who use Skyscanner to search for flights, in over 30 languages. Product "guru" and lead designer for the main flight search results page on the web.

User Interface Designer for Sumerian's portfolio of customer web portals, dashboards, online applications, and internal analyst tools. Introduced user-centered design methods, defined requirements and use cases, created prototypes, mockups and specifications, performed informal usability tests. Solution Management of the Service Delivery Analytics (SDA) solution, driving its development from concept to business-as-usual delivery, defining customer profiles, solution plans and development roadmaps. Defined and developed key components including UI designs, SLAs, training, processes, demos and all related documentation.Successfully managed numerous software development projects.

Product management for VeriSIM's core simulation software, performing requirements analysis, UI design, prototyping and specification, project management, and production of marketing literature, demos and documentation. UI design for National Australia Group's online credit card application system.Project managed the successful delivery of two major simulations, to BOS and Sainsbury's Bank.

Web design and technical writing services. Customers included VeriSIM and Craneware.

As Design Analyst: Defined requirements and design for the "Organik" knowledge management application, including ownership of Organik's web user interface. Performed informal usability testing.As Product Manager: Managed Orbitals' product portfolio, including requirements definition, product specifications and plans, driving development roadmaps, managing defects and change requests.As Tech Pubs Manager - Responsible for all product documentation and marketing literature.

Designed and created user documentation and help for the company's telecoms conformance testing software.

Production of learnware for the API of acceSS7, a monitoring system for SS7 signalling networks.

Production of detailed documentation for 8- and 16-bit microcontroller devices.