Jackie Joyce Email and Phone Number

Family Heritage offers a variety of supplemental health insurance products, as well as life insurance, to provide protection for families and individuals.

Responsible for directing all aspects of Coca‐Cola’s $95 million global workers’ compensation program with nearly 9,000 claims per year. Leads a team of 60 internal and external claims professionals.

Responsible for directing all aspects of Coca‐Cola’s $95 million global workers’ compensation program with nearly 9,000 claims per year. Leads a team of 60 internal and external claims professionals.•Reduced legacy claim costs over $8M in 24 months through enhanced claim management strategies.•Reduced claim frequency 14% and average claim duration 7% by developing a web‐based workers’ compensation training program.•Led effort to build a Canadian and European common claim handling framework from the existing fragmented, five‐country approach.•Leader of the cross‐functional crisis management team responding to catastrophic losses.•Supports insurance negotiations, including preparation of claims underwriting information and meeting with brokers and underwriters.

Responsible for the management, advice, and claims advocacy for client’s workers’ compensation claims across multiple industries. Consulting work included claim audits, claim reviews, and closure projects as well as program design and implementation.•Helped a UK‐based hospitality client reduce total incurred claim costs by $4.8M and outstanding claim count by 38% over a 12‐ month time period.•Led the effort to assist a large, international construction client develop a best practices audit tool to better focus TPA claim management practices, improving audit from 79% to 92% in 12 months as well as producing more accurate reserves and timelier claim settlements.•Successfully managed 18 clients with a total inventory in excess of 6,000 open claims; responsibilities included excess and catastrophic claim reporting.•Introduced performance‐based guarantees to manage TPA outcomes and achieve best practice scores greater than 90%.

Responsible for a 12‐person account executive team managing all aspects of workers’ compensation claim operations in 50 states, across multiple clients with more than 40,000 incidents a year and total incurred claim costs in excess of $100M dollars.•Achieved corporate savings in excess of $2M by attaining 99% customer retention.•Saved in excess of $100,000 dollars annually and reduced public relations risk by developing proactive strategies to reduce litigation.•Reduced claim cost leakage an average of 5‐10% by analyzing critical vendor relationships, providing recommendations and identifying additional TPA/carrier training needs.•Directed and negotiated settlements for multi‐million dollar employee injury claims.

Responsibilities included management of 18 claim offices in the Southeast Region for the claim executive team, performing all facets of workers’ compensation claims including investigation, documentation, resolution, and providing loss prevention recommendations to clients.•Analyzed loss and reserving data to monitor claim management effectiveness, including reporting on key performance indicators.•Coordinated and facilitated claim reviews, stewardship meetings, and participated in business development meetings.•Supported Kemper’s RMIS system including user training and identifying system enhancements.•Identified, evaluated, analyzed and documented existing processes within the claims department.•Partnered internally and externally to investigate and defend serious, fraudulent, and litigated claims.•Leveraged strategic account data reporting to help customers improve claim cost leakage and better manage key services like loss control, medical management and vocational rehabilitation.

Responsibilities included all facets of managing workers’ compensation claims, including investigation, documenting, negotiating and settling claims for both litigated and non‐litigated claims.•Coordinated vendor referrals for additional investigation or litigation management.•Leverage appropriate cost containment techniques to minimize claim costs.•Manages claim‐related recoveries, including subrogation, Second Injury Fund, and Social Security offsets.•Provided claim reporting and claim status updates to applicable excess carriers.