Jackie Joyce

Jackie Joyce Email and Phone Number

Information Technology Professional
Jackie Joyce's Location
Pelzer, South Carolina, United States, United States
Jackie Joyce's Contact Details

Jackie Joyce personal email

n/a

Jackie Joyce phone numbers

About Jackie Joyce

Experienced Information Technology ProfessionalWith proven experience inLead EDI Support Analyst, Business Services-Operations ManagementWSF-EOS AdministratorSpecialties: business process, change management, cics, conversion, customer relations, dasd, datacom, ebusiness, edi, email,

Jackie Joyce's Current Company Details

Information Technology Professional
Jackie Joyce Work Experience Details
  • Usfood Service
    Edi Lead Support Analyst
    Usfood Service Sep 2004 - Jul 2008
    Worked closely with EDI Trading Partners; three different systems * Resolved issues with translated data; Invoices, Purchase Orders, Banking Documents and Acknowledgments * Resending requested data * Monitoring Business Process for errors * Communicated issue with Ebusiness on Customer and Supplier Issues * Researched issues with weekly audit reports and distributed updates to other team members for resolution * Assigning, Research and Resolved Remedy Problem Tickets * Responibe for resending of missed or lost invoices from mulitply sources * Coordinator between developers and trading partner issues * Posting information to the EDI Portal * Software used; Discover, created macros for research, UNIX; WS-FTP PRO; * Presented overviews of Discover to different teams * Investigated daily tracking reports * Created metrics for tracking EDI issues, Outbound invoice totals, Supplier issues * Weekly Metrics Updates
  • Usfood Service
    Business Services Manager
    Usfood Service Oct 2000 - Sep 2004
    Recruited new team for Business Services * Instrumental in the conversion from WSF/EOS to Control-DOversee/manage all regional office computer operationsManage back-ups for all computer equipment and distribution of all reports for the Regional OfficeSchedule and supervise 4 Operators and 6 Production Control Analysts (4 in Greenville, 2 in Phoenix)Responsible for scheduling, report distribution and production turnover for 80 DivisionsAct as liaison between IS Teams and AHOLD/AIS Technical ServicesHeavily involved in ZOS 1.4 implementation; coordinated with all Regional Office employees and 42 DivisionsConduct weekly PERC (Production Environment Review Committee) meetings; provide agenda for AHOLD/AIS, Phoenix, Skokie and GreenvilleDefine and set standards for conversionsCreated documentation for team processes
  • Usfood Service
    Operations Manager
    Usfood Service May 1997 - Sep 2000
    Discuss all changes affecting production environmentsWork closely with IS Managers in 42 DivisionsInstrumental in the implementation of the Remedy System (Problem and Change Management System)Worked closely with Knowledge Engineers from AHOLD/AIS on the category structures, defining jobs, and severity of jobs, automatic paging and creating forms used by the development staff for all turnovers, scheduling jobs and adding new reports to the report distribution system for change management
  • Usfood Service
    Production Services
    Usfood Service Sep 1993 - May 1997
    Scheduling (mainframe) for DivisionsReport distribution (WSF/EOS)Production turnover (development) WSF/EOS ADMINSTRATOR Oversaw/managed software package for online reports (EOS - Enterprise Output Solution) Report Distribution System)Gathered all pertinent information needed to define and set up profiles for each customer by department and personal report information by branch remoteSet authorizations needed for clientsEnhancements to personalize reportsWorked closely with programmers on new accounts-additions and changesPresented package to branch personnelTrainingImplementationProblem solving and supportTestingDaily monitoringScheduled routine maintenance
  • Usfood Service
    Help Desk Analyst
    Usfood Service Nov 1990 - May 1997
  • Us Foodservice
    Business Analyst
    Us Foodservice 1987 - 2008
    View

Jackie Joyce Education Details

  • Computer Learning Center
    Computer Learning Center
    Computer Science
  • Castlewood High School
    Castlewood High School
  • Computer Learning Center
    Computer Learning Center
    Computer Technology

Frequently Asked Questions about Jackie Joyce

What is Jackie Joyce's role at the current company?

Jackie Joyce's current role is Information Technology Professional.

What is Jackie Joyce's email address?

Jackie Joyce's email address is jm****@****ter.net

What is Jackie Joyce's direct phone number?

Jackie Joyce's direct phone number is +186439*****

What schools did Jackie Joyce attend?

Jackie Joyce attended Computer Learning Center, Castlewood High School, Computer Learning Center.

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