Jackie Keter Email & Phone Number

Nairobi, Kenya

Responsibilities: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Planning and overseeing projects to ensure they are completed within the allocated time and budget; organizational strategy and objectives. • Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. • Manage customer database through structured information gathering and leveraging on data and analytics to guide the customer through strategic business decisions.• Comply with regular reporting requirements on customer relationship status with regards to satisfaction, revenue forecasting, operations, marketing and finance.• Build and maintain relationships with clients and key personnel within customer companies. • Track and manage the customer journey through client campaigns which aids in demonstrating and promoting the value proposition through customer advocacy.• Conducting business reviews to ensure clients are satisfied with their products and services. • Alerting the sales team to opportunities for further sales within key clients.

Nairobi, Kenya

Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Maintained and monitored project plans, schedules budgets and expenditures. • Created and maintained comprehensive project documentation, plans and reports.• Coordinated internal resources and third parties/vendors for the flawless execution of projects.• Ensured project framework is adhered and all necessary documentation are filled out and appropriately maintained for each project at hand.• Followed up on payments for teams involved in projects like Sub – Contractor payments for installations maintenance and SB retrievals. • Assigned tasks to internal teams and assist with schedule management• Monitored and Evaluated project progress and handle any issues that arise• Acted as the point of contact and communicate project status to all stakeholders and partners.• Worked with the Project Manager to eliminate any project distraction and blockers.• Issued all appropriate legal paperwork (e.g. contracts and terms of agreement).• Ensured resources and equipment are always available (Allowances, data on flickswitch etc)• Followed up on procurement management activities from the procurement team especially on project timelines.• Released devices going out to the field and insuring information is recorded.

Nairobi, Kenya

Responsibilities: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Fleet and logistics management through supervising, coordinating and developing the administration officers and drivers in their various capacities.• Calendar management for the Directors ensuring they are prepared for activities, meetings, and events.• Developed an effective escalation model for external clients and internal staff to raise issues of concern.• Coordinated the preparation of the procurement documents while adhering to corporate policies and government legislation prior to issuing public tenders.• Attended and presided over public openings of Tenders, Proposals and Quotations.• Conducted an in-depth analysis of all bids received to identify the response that best meets the needs of the user department and is consistent with the terms and conditions.• Prepared and maintained contracts with vendors ensuring all documents are current and complete.• Monitored contracts, performance and consulted with vendors and/ or user departments to implement corrective action when required.• Played a significant role in long-term planning, including an initiative geared towards operational excellence.

Nairobi, Kenya

Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Developed and initiated projects, including managing costs, schedules, quality and performance.• Coordinated training sessions and evaluated performance of outsourced partners, while enforcing defined standards.• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.• Installed customer links as per approved designs and mobilizing the implementation teams to meet set deadlines.• Kept track of failed sites and liaising with ciops to ensure those that are installable are followed up and installed.• Followed up with procurement on the subcontractor Local Purchase Orders (LPO’s).• Identification and mitigation of the risks during deployment.• Handled escalated customer complaints and pulled in senior management on a need’s basis.

Nairobi, Kenya

Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Established and maintained relationships with clients by understanding their business objectives and providing exemplary support as their primary contact.• Conducted on-going account meetings to communicate best practices, develop plans for expanded functionality usage, provide use case examples for leveraging key product functionality and communicate new feature releases.• Created and delivered recurring client value reporting highlight customers strategic successes and provide ongoing recommendations for further optimization.

Nairobi, Kenya

Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾• Supported better management reporting, information flow, business process and organizational management.• Directed teams on certain job tasks, resolved problems concerning employees' work performance.• Managed company's budget in coordination with the Technical Director.• Hired, supervised and evaluated employees’ tasks.• Worked towards increasing employee satisfaction and commitment based on feedback from annual performance appraisals.• Maintained all relevant client information in an internal database, including scheduled visits, agreed plans and other tasks.