Jackie Keter Email & Phone Number

Nairobi, Kenya

• Responsibilities: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Planning and overseeing projects to ensure they are completed within the allocated time and budget; organizational strategy and objectives.
• Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way.
• Manage customer database through structured information gathering and leveraging on data and analytics to guide the customer through strategic business decisions.
• Comply with regular reporting requirements on customer relationship status with regards to satisfaction, revenue forecasting, operations, marketing and finance.
• Build and maintain relationships with clients and key personnel within customer companies.

Nairobi, Kenya

• Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Maintained and monitored project plans, schedules budgets and expenditures.
• Created and maintained comprehensive project documentation, plans and reports.
• Coordinated internal resources and third parties/vendors for the flawless execution of projects.
• Ensured project framework is adhered and all necessary documentation are filled out and appropriately maintained for each project at hand.
• Followed up on payments for teams involved in projects like Sub – Contractor payments for installations maintenance and SB retrievals.

Nairobi, Kenya

• Responsibilities: ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Fleet and logistics management through supervising, coordinating and developing the administration officers and drivers in their various capacities.
• Calendar management for the Directors ensuring they are prepared for activities, meetings, and events.
• Developed an effective escalation model for external clients and internal staff to raise issues of concern.
• Coordinated the preparation of the procurement documents while adhering to corporate policies and government legislation prior to issuing public tenders.
• Attended and presided over public openings of Tenders, Proposals and Quotations.

Nairobi, Kenya

• Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Developed and initiated projects, including managing costs, schedules, quality and performance.
• Coordinated training sessions and evaluated performance of outsourced partners, while enforcing defined standards.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Installed customer links as per approved designs and mobilizing the implementation teams to meet set deadlines.
• Kept track of failed sites and liaising with ciops to ensure those that are installable are followed up and installed.

Nairobi, Kenya

• Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Established and maintained relationships with clients by understanding their business objectives and providing exemplary support as their primary contact.
• Conducted on-going account meetings to communicate best practices, develop plans for expanded functionality usage, provide use case examples for leveraging key product functionality and communicate new feature releases.
• Created and delivered recurring client value reporting highlight customers strategic successes and provide ongoing recommendations for further optimization.

Nairobi, Kenya

• Responsibilities:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
• Supported better management reporting, information flow, business process and organizational management.
• Directed teams on certain job tasks, resolved problems concerning employees' work performance.
• Managed company's budget in coordination with the Technical Director.
• Hired, supervised and evaluated employees’ tasks.
• Worked towards increasing employee satisfaction and commitment based on feedback from annual performance appraisals.