Jackie May Email & Phone Number

Salt Lake City, Utah, United States

Lehi, Utah, United States

• Analyze fraud data, train the ML platform through prioritizing the maintenance of labeling standards (with accuracy >99%), ensure email & email account compromise queues are cleared for customers, and understand email content • Perform investigations of account takeovers, and client reported errors through a combination of querying customer databases (SQL), push recall/filter rules (Python), and add whitelist/blacklisted domains/IPs to Abnormals configurator• Collaborate with product and detection teams to improve the Abnormal Security platform including but not limited to propose features for internal tools, report bugs, and discuss model failures• Support the engineering team in onboarding new customers by inputting correct customer details, understanding evolving data protocols, monitoring dags for database completion, and other ad hoc problem solving needs

South Jordan, Utah

• Managed the rebuild, maintenance, and net new creation of web experiences on Pluralsight.com• Partnered with UX, engineering, design, analytics, and other teams to define user stories, guide product definition, and conduct user testing• Ensured quality of all aspects of the digital experiences on Pluralsight.com pre, during and post production• Used feedback and analytics to make informed decisions, updates, iterations, and prioritization's of support

Farmington, Utah

• Assisted in keeping site-wide content updated for SEO via: searcher intent and keyword research, on-page and meta optimizations, content expansion and opportunity research• Triaged web requests, made changes to the website and/or created tickets for developers as needed• Assisted with content migration from acquired Pluralsight properties (i.e. Digital Tutors, Code School) to the Pluralsight.com domain and servers, to insure optimizations were in place to minimize the loss of organic traffic from those properties• Optimized and supported digital experiences across the authenticated and unauthenticated Pluralsight websites and worked with the Product Team to promote marketing programs in-app

Salt Lake City, Ut

• Uncovered customer needs and followed through with enlightening solutions• Guided customers through the Apple store experience by advising, selling and setting up new products• Assisted team members with their and my own personal development• Maintained visual merchandising standards

San Clemente, California

• Worked with the on-site Social Media Manager to create and implement campaigns• Developed content calendars on a weekly and monthly basis for company brands and used this to create engaging blog and social media content• Monitored analytics with social media team to identify viable ideas. Assisted in the general distribution of press releases and media alerts• Attended trade shows and knowledgeably represented the company and the product.

• Developed a strong understanding of how to verify customer facing functionality• Investigated issues that were continually presented by contracted individuals using the Needle software• Approached problems analytically and recognized those which were related to project interdependencies and called them out to the rest of the team• Maintained the ability to rapidly adapt to new environments and the changing requirements• Maintained a service oriented outlook and focus in order to advocate all members on all teams• Managed the incentivization program for 15 teams• Placed up to, but not limited to, 200 online orders a week• Recorded all order related information and balanced this information on the company credit card at the end of the month.

Bachelor Of Science - Bs, Strategic Communication

Activities and Societies: Dean’s List for Spring Semester, 2015

Education record

Associate'S Degree, General Studies