 Manipulate reconciliation data via importation and exportation using Microsoft Access, SQL queries and Microsoft Excel Perform vLookup processes to analyze and reconcile general ledger accounts Manage Production Issue Alerts MS Access database (Log the production issues that are occurring on a daily basis) Compile reconciliation counts and exceptions for multiple subsystems using MS Access and MS Excel  Create ad hoc reports for management in MS Access to show issues by system, by resolution date Create process flow charts in MS Visio Create procedure documentation for associate involvement  Follow-up with Technology partners to see what issues can be resolved and how long it will take to resolve the issues (Track progress being made by Technology) Facilitate MS Access database training for bank associates Assist management with creation of proposal presentations

 Created and maintained e-learning courses for major insurance/investment firm using IntraLearn, KnowledgeNet, Netg Studio, MS PowerPoint and MS FrontPage, Macromedia Captivate, Macromedia Flash 8 Professional, Photoshop X Developed MS Access database to compliment administrative staff reporting procedures  Led classroom training using Captivate Creation procedures included interaction with Business Owners, Stakeholders, SMEs and other Instructional Design team members Additional work in procedural Step-by-Step flyers and “What’s New Guides”

PRODUCT SUPPORT:  Provided Help Desk support to users Created MS Access SQL queries for ad-hoc data analysesTRAINING and DOCUMENTATION:  Trained new employees on operation of software packages pertaining to their job descriptions  Developed procedures, administrator guides and training course materials to support the applications and services added to the network Developed training guides and marketing materials to support customer operations Supported and trained all departments to reach productivity levels set by company standardsACHIEVEMENTS: Designed and documented Windows CE environment for GLOCK’s outdoor shooting events Created technical instructional booklets for these events for onsite training using PowerPoint Designed departmental internet websites for customer services Designed MS Access applications; including SQL queries, reports and input forms for company-sponsored shooting matches

 Managed IT Department Trained employees on operation of software packages pertaining to their job descriptions  Assisted in the creation and maintenance of projected sales analysis sheets for the sales department and the corporate headquarters Responsible for the building, operation and maintenance of the NOVELL network Upgraded workstation/server hardware, diagnosed/repaired hardware problems, repaired and installed cables, and performed software upgrades Maintained/supported hardware and software for laptop remote