Lead and manage the Client Services team over a national footprintEstablish and maintain relationships with key clients to ensure customer satisfaction with a service oriented approach in bringing their Brands to life in marketDevelop and implement customer service policies and procedures to ensure quality service & client retentionTrack customer service metrics and provide regular reports to managementCoordinate with cross functional team members to ensure customer needs are not only met, but exceeded

Own & operate after market headers manufacturer - small family owned operation specialized for racing and off-road useProvide excellent personalized customer serviceManage all vendor relationshipsManage all social media presence Execute all shipping & logistics needs Create and adjust manufacturing schedule as needed

Onboarded new employees to top tier Account Team(s) - both internal and external hires - through extensive personalized training specific to their client base as well as internal company navigation with systems, personnel, etc. Implemented new efficiencies and documented best practices to streamline large scale installation project including the following: vendor consolidation, documentation consolidation, eliminated duplication through standardization of data input across all vendor parties, improved billing documentation and trackingIncreased margin rates and revenue across several tangential accounts through leveraging parts of vendor based not previously utilized as well as developing new go-to market strategies internally and alongside customerImproved Accounts Receivables with cross functional partnerships to ensure billing was correct and on timeWorked within several different accounts to maintain stock levels (low stock recommendations) as well as website maintenance and in turn, implemented company wide best practices to each separate account in both areas to standardize training documentation

Account manager responsible for leading an account team in the management and growth of the #1 program customer for NVISION, the division of North American Corporation focused on outsourcing the Marketing Supply Chain (MSC) operations of Fortune 500 clientsP & L and relationship responsibility for +$19M retail accountManage and oversee all account activity to support the design, sourcing, production, warehousing, fulfillment, online ordering, and management reporting of an Chicago based, CPG companies' in-store Point-of-Purchase (POP) programDesign and execute twice-annual, POP brand-launch at national market including re-design of POP strategy to deliver increased product effectiveness, reduce POP costs and decrease POP lead-time to retail Responsible for the development, training and performance of on-site account management team to achieve contractual service targets across the Marketing Supply Chain programMaintain and implement existing and new technology offerings including online ordering platform, variable print-on-demand (POD) solution and asset management system to drive increased efficiency throughout client stakeholdersAwarded Supplier of the year in 2017 for supporting $3B company

Continually developed and executed design process training program educating 80% of new employeesIntroduced and implemented an integrated packaging system in LAO regionImplemented standard work processes reducing packaging production costs Rationalized agency roster and actualized agency fee & performance management program resulting in highly trained and dedicated design teams while reducing costs

Lead the development, integration and management of new NATO/Global packaging specification databaseManaged the content and components of the packaging database Developed new packaging graphics workflow process in support of new packaging team organizationManaged packaging graphic projects with artists, packaging engineers and business teams to ensure all deadlines are metProvided on-going reporting to key business leaders on status of graphics projectsOversaw packaging graphics global budget

Onsite client management in Atlanta, GA. Gained intrinsic knowledge of clients' business to identify additional opportunities and develop new business while facilitating customer based solutions.Created solutions regarding products, services, new concepts and alternatives to exceed clients' needsLeveraged strong partnership with internal teams and supplier base to drive customer solutions, innovative ideas and cost savings to the Marketing Supply Chain.

Managed one of the top ten customers within a company customer base of over 800 with over $15 million in annual revenueDeveloped business strategy in order to extend existing contract while also gaining $4 million in incremental businessIdentified and implemented opportunities within major accounts in order to provide value added servicesContinually coordinated with operations to develop specific margin building production practices while better serving customer needsGained excellent project management skills with the ability to take a project from concept to commercialization

Assisted sales managers in responding to customer inquiries and requestsAnalyzed customer data in order to provide value added services such as inventory management, obsolescence reduction and category trend analysisProvided coordination between sales and operations to manage production related issues and necessary customer communicationsPromoted to Account Representative in July 2008