Jackie Murphy Email & Phone Number

Mt. Laurel, New Jersey, United States

Mt. Laurel, New Jersey, United States

As an Underwriting Manager, I have demonstrated exceptional leadership by overseeing a team of Underwriters effectively. This involved supervising their workload, assigning tasks, and ensuring timely completion of daily activities to meet business goals and service level agreements. Additionally, I set performance standards and implemented quality control reviews to ensure that lending decisions were accurate and met the company's high standards. By leveraging my expertise in areas such as insurance policies, quality control, and regulatory compliance, I provided guidance and support to the team, enabling them to achieve success while maintaining adherence to internal and investor documentation requirements.Achieved a 70% reduction in team defect rate, dropping from 10% to 3% in 2021, and maintained 0% defect rate for majority of 2022.Exceeded productivity goals by completing 95% of assigned tasks within 48 hours and ensuring timely and efficient completion of critical work

Mt. Laurel, New Jersey, United States

As a Risk Management professional, I have demonstrated expertise in directing and facilitating operational risk assessments, identifying issues, and developing remediation plans to mitigate risk exposure. I partnered with business lines to validate controls, assist in test script development, and ensure that remediation and action plans were accurate and complete. Additionally, as a Governance, Risk, & Compliance (GRC) tool project leader, I determined the tool's inclusion and flow, functioned as GRC Admin once implemented, and served as an Operational Risk Subject Matter Expert (SME) for the enterprise. I proactively identified solutions to mitigate risk, collaborated with cross-functional teams, and demonstrated a keen grasp of business lines and emerging issues, providing practical support by staying on top of trends and addressing emerging risks.Successful build and roll out of ProcessUnity GRC tool to entire enterprise in 2019. Developed a strong understanding of the data and system functionality and was able to translate it into practical guidance for every type of user across the enterprise.In order to accelerate the timely resolution of Issues, identify their root causes, evaluate remediation plans (including borrower remediation), and confirm the closure and validation of issues, I developed a new cadence of Issue Remediation Meetings has been implemented with Business Unit Partners.

Mt. Laurel, New Jersey, United States

As an Underwriting Supervisor, I led teams of Underwriters and managed their workload based on volume, ensuring pipeline management, effective communication, and training. I set performance goals for individual team members and guided them in building strong relationships with borrowers, invested third parties, and clients to deliver outstanding closing and service results. Additionally, I facilitated client relationships through regular meetings and on-site visits to ensure consistency in best practices and system utilization while managing a high-volume team responsible for underwriting various loan types.

Mt. Laurel, New Jersey, United States

PAs a Credit Risk Specialist and Lead Underwriter, I mentored and guided Underwriters, played a pivotal role in onboarding new team members, and conducted training sessions to accelerate the learning curve. I provided expertise on the development of the proprietary income analysis form, which included complex income types beyond Self-Employed borrowers, and trained teams as a Subject Matter Expert. Additionally, I created and maintained job aids and department communications while guiding high-volume teams responsible for underwriting various loan types.

Mt. Laurel, New Jersey, United States

Analyzed credit, income, assets, and property documentation for Conventional, HARP, MI, and Jumbo loans, underwrote loans for accuracy and soundness, while evaluated data for risk concerns.Managed individual pipeline, meeting productivity and quality requirements, while providing service to Processing and Sales.Worked with Loan Processors, Mortgage Advisors, Private Label partners, and external vendors on solutions for loans that didn’t fit guidelines, provided alternatives to close a saleable loan.

Mt. Laurel, New Jersey, United States

Reviewed and analyzed borrower documentation to determine eligibility.Provided verbal and written communication of loan status to borrower, Real Estate agent, and Mortgage Advisor.Managed large capacity pipeline while sustaining quality and customer satisfaction.Processed Conventional, Jumbo, Community Lending, Specialty/Subprime, VA, and FHA mortgages.

Bachelor Of Arts - Ba, Sociology

Sociology