Jackie Richards is a professional in their field. Colleagues describe them as "I started working with Jackie in the Fall of 2019 when she came to the Advanced Customer Service team (ACS). Jackie reported directly to me and managed the Performance Management team, a team comprised of 10 people. Jackie worked tirelessly and collaborated with other business units in looking at ways to improve the overall customer experience. Jackie’s professionalism and enthusiasm was one of the best I have ever seen. As our team was in its infancy when she joined, she immediately partnered with myself and the business to ensure our customers success as well as the success of the business. Jackie was open to change and brought many ideas that she felt could make the team stronger, always with the customer at the forefront of her mind. By far, Jackie was the absolute BEST person to work with. Her passion for customer satisfaction was through the roof. She went above and beyond for ALL clients, no matter their size or revenue to the company. They were all treated the same with fairness and kindness. Jackie was passionate about her team, the company, and most of all, our clients. Professionally and personally, Jackie is one of the best. She will go above and beyond for whatever company and team she is a part of. Customers will love and trust her and will feel her commitment to them. If I ever get the opportunity to work with her again, and I know I say this for countless others, it would both an honor and a privilege. She knows how to take a team from good to GREAT. Without hesitation I recommend her to any company as I know she will make them just a proud as I was to have her." and "I am writing to recommend Jackie Richards. She worked with me at West/Intrado Corp as a Manager. As an employee, Jackie was always reliable, dependable, and resourceful. During our time together, she was able to build a dynamic team in our Account Management dept. Jackie is smart and can take the most difficult situation and find resolution. She's a leader and believe in supporting her team. She has a true heart of gold and a true asset to any organization she works for. Sequana Kelley Mosaicx Project Manager"