Jackie Richards Email & Phone Number

Kyle, Tx, Us

Austin, Texas, United States

Specializing in both contingent and retained recruiting for all positions, both locally and across the United States. My passion is to match great candidates with the best position for them. I work with candidates and clients as a true partner, providing extensive support to find the right fit for both sides. If you are an employer seeking top-notch talent, or a dedicated professional seeking a new position in your industry — contact me today to learn how I can help or visit our website: www.goodwinrecruiting.com About Goodwin Recruiting:Goodwin Recruiting, recognized as one of Forbes America's Best Recruiting Firms since 2020, is a full-service recruiting agency that was founded in hospitality. Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do. We are committed to providing highly personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in his or her field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and jobseekers alike.

• Supported 70+ locations with sales growth, operations, and leading sales growth initiatives, increasing customer contact activities 90%.• Developed comprehensive curriculum for training, equipping team with essential skills, growing sales and enhancing production optimization.• Utilized Salesforce to streamline and enhance sales processes, contributing revenue expansion and increasing customer contact activities 90%.• Drove channel growth initiatives, improved brand visibility, and optimized marketing strategies by training team on CRM and Salesforce, expanding revenue 125% YoY.• Analyzed sales, accuracy, timing, and guest satisfaction data, implementing processes and improving quality of service for guests and quality of life for team.

Texas Restaurant Group - Austin, Texas, United States

• Led sales and catering operations for 20 locations, increasing sales >60% through enhanced CRM practices, marketing, and Salesforce integration into day-to-day activities. • Developed contests for teams with low-cost margin promotions, driving guest engagement.• Elevated guest satisfaction through improved accuracy, shortened lead time, and improved customer relations.• Increased ordering efficiency by signing corporate clients up for purchasing (direct billing) accounts.• Collaborated with peers outside of franchise, gained insight on industry tools (templates and SaaS programs), and incorporated templates and Salesforce client reports, driving focus on recapturing lost and lapsing clients.• Used problem solving and communication skills, creating streamlined and strategic approach to client acquisition.

Texas Restaurant Group - Austin, Texas, United States

• Achieved and maintained exceptional level of employee satisfaction, keeping turnover rate consistently below 35%.• Improved employee retention and customer satisfaction, growing sales >40%.• Created strategic hiring and training model to train and develop over 15 managers, accelerating several to General Manager positions.• Managed food cost and profit margins, maintaining positive controllable profit and <29% COGS variance average.• Increased team productivity and morale by creating easy-to-follow daily task lists.• Implemented operational excellence and improved training, increasing customer satisfaction >40% measured by customer experience management (CEM / Medallia) software.

Austin, Texas, United States

• Led McDonald's team, achieving and surpassing sales targets consistently.• Implemented training programs, reducing turnover >15%.• Through process optimization, and operational excellence improved staff efficiency, and cost-saving measures, resulting in a >.5% reduction in food waste.

Austin, Texas, United States

• Played key role in day-to-day operations, including staff management, scheduling, and inventory control, decreasing food waste and increasing staff retention.• Oversaw training programs for new hires and ongoing development for existing staff, improving overall team performance.