Jackie Tyack Email & Phone Number

New Plymouth, Nz

New Plymouth, Taranaki, New Zealand

The Head of the Enterprise Project Management Office (EPMO) is responsible for TSB’s overall programme management function, providing leadership, integration and management of EPMO processes and functions across the Bank to improve the Bank’s project execution and change capability and speed. The role is responsible for developing and governing the approach for the ongoing management of the Banks enterprise portfolio; aligning programmes and projects to strategic objectives and benefits. The role works closely with the Bank’s senior leaders to create an environment that is focussed on driving value from investment and enables strategic initiatives to be delivered alongside continuous improvement and innovation activity.

New Plymouth, Taranaki, New Zealand

Melbourne, Australia

Responsible for the delivery of a Business Maturity assessment to support development of a Continuous Improvement roadmap. Embed a standardised Change Management Framework with supporting tools and training to uplift business capability in change delivery.

Melbourne, Australia

Lead the delivery of all prioritised initiatives and provide guidance to the business leaders and their teams within the Redstar Consumer Lending team to drive customer advocacy, continuous improvement and operational capability. Support a team of Consultants and Senior Business Analysts, to enable the business to deliver a Consistent, Reliable and Predictable service to our Customers & Key Stakeholders, through standardised work across the businesses.

Melbourne, Australia

Worked with Senior Stakeholders to develop the annual plan, including benefirs profile ($ and FTE release), key interventions, schedule and workforce requirements to facilitate supply, demand and capability planning.Established baseline from which to measure progress against strategic objectivesDeveloped and embedded quality framework for project delivery to ensure consistency in delivery milestones, stakeholder expectations and reporting requirements. Provided recommendations for funding source and sequencing of projects to maximise investment and project delivery outcomesUtilised data from various sources to provide reporting and insights to the leadership team about portfolio status, capability, people (utililsation, FTE) and further opportunities identified through consultation and negotiation with senior stakeholders across the business.

Melbourne, Australia

Created and delivered the Operational Excellence Business Maturity Assessment Framework used to determine improvements in Operational Efficiency at the completion of a 12 week Operational Excellence Program including up-skilling of Business Unit resources to conduct an assessment, analyse results and report on findings.Led a team to deliver system and process improvements utilising Six Sigma, LEAN and Waterfall project management (eg. 10% waste reduction).End-to-end delivery management including future state design, cross-divisional program management through to change management.Developed and deployed learning solutions by leveraging internal and external providers and developing in-house training.

Melbourne, Australia

Completed Business Excellence Assessment ad worked with Senior stakeholders to develop complimentary improvement roadmap to deliver $10mil benefit within 12 monthsDelivered Enterprise-wide solution (including technology and reporting uplift) for regulatory compliance breach for the process to close Dormant/Inoperative Accounts Reviewed and documented the NAB Deposits Vendor Management process to address audit requirementsCoached multiple Green Belt projects to completion, delivering $1mil+ benefit

Melbourne, Australia

Redesigned Inbound line Reporting and KPI's and developed Visual display for intra-day monitoringCollaborated with workforce management team to maximise FTE value with updated Inbound line FTE modelling and allocationImplemented Workware operations management systems for Mortgage Review Teams

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Mebourne

He Papa Reo Level 1, Māori Language

Professional Scrum Master

Certified Safe 4 Agilist

Lean Six Sigma Black Belt

Diploma, Project Management, Completed

Bachelor, Education P-12, Psychology, English As A Second Language