Jackie Wright Email & Phone Number

Spalding, Lincolnshire, United Kingdom

Responsible for the strategic and operational management of the ICT team supporting the Client Councils and the Company itself.Overseeing a team of 36 ICT professionals with 5 direct reports, a considerable focus of this is the continual performance management and organisational efficiency ensuring exceptional client delivery.Skills & Key Projects:• Motivational leadership, fostering continuous learning throughout the team• Development & execution plan of Medium term ICT Strategy and Operating Model for Company & Client• Development and delivery of ICT transformation plan to use digital technologies to meet changing business requirements and produce efficiency savings • Development of Corporate priorities and objectives into ICT Service deliverables• Lead for Cloud First strategy (SaaS, IaaS, PaaS) and plan for migration of applications and service• Experience of delivering ICT services in a complex, multi customer, multi site environment, supported by the creation and management of SLA and KPI data• Development & execution of ICT Client partnership working and collaboration• Extensive stakeholder engagement skills across all levels of the Company and Customers to C-Level and Board Members• Development of internal processes, aligned to industry standard (ITIL & ISO) and best practice, to support a scalable rich customer experience throughout lifecycle • Responsible for defining and upholding high performance management and customer satisfaction for all ICT services• Management of ICT risk and Governance profile for all aspects of the ICT service • Responsibility for embedding security and compliance requirements across the ICT service and customer base (Deputy Data Protection Officer)• Project Management in line with Prince 2• Highly effective management of budgets (£4.5million+) and resources enabling identification of ICT cost reduction• Supplier chain management• Membership of Senior Management Team responsible for the running of the business

St Ives

Managing the development and installation teams, I am responsible for designing and overseeing the install of technology into Cambridgeshire primary and secondary schools and providing the knowledge and experience to ensure The ICT Service is at the forefront of innovation to better the learning experience. Skills & Key Projects:• Infrastructure design, implementation and ongoing support for all implementation services, including new secondary school build, including budget monitoring and project planning in line with Prince2 Methodologies• Datacentre Management of Core Cambridge Datacentre providing services across Cambridge primary and secondary schools• Project scope definition and partial design of Cisco UCS for Cambridgeshire schools• Review and modify process and procedures relating to the installation of technology in line with current best practice• Extensive stakeholder engagement skills with customers, peers and suppliers• Development of processes to support customer experience throughout Company interaction • Design and implantation of monitoring technologies (PRTG and Dell OME)• Service design for enhancements to product portfolio through to transition to support• Lead for Cloud based services, Office365 and Google Apps to relocated centrally hosted infrastructure to the cloud for the Company and its Customers• Technical lead for the implementation of Windows Server Technologies• Management of a team of up-to 15 people daily.

Member of a global team, I was the UK Systems Engineer responsible for maintaining and enhancing service design for servers, storage and backup infrastructures at WUBS, primarily for EMEA but also providing support to APAC and North America. Skills & Key Projects• Cross Team Collaboration, regularly meeting with CIO’s, stakeholders, peers and other technical leads worldwide• Management of ICT support to WUBS global infrastructure during EMEA hours and part of 24/7 implementation team supporting WUBS globally• Support of 4000 users globally• Ongoing administration, configuration and support of Microsoft Windows Server technology, VMWare ESX and Exchange Server• Ongoing administration, configuration and support of McAfee Web Gateway Proxy, Blackberry Enterprise Server, Mobile Iron VSP, Cisco Ironport, HP SIM, MS SCOM, Netflow and Solarwinds• Management of central storage and CommVault Backup globally utilising IronMountain• Design and Project manage the replacement of HP P2000 SAN with EMC VNX5100• Design, Project Manage and Implement the migration of 750 mailboxes from Exchange 2003 to Exchange 2010 using Quest Migration Manager and Quest Collaboration Services• Design, Project Manage and Implement the migration of Active Directory domain due to acquisitions• Global lead for the design, Project Management and implementation EMC SourceOne as an Email Archive for all employees across the globe and implementation of 60 day email retention policy• Design, Project Manage and Implement new site for 100 employees and the successful migration of services to this infrastructure• Upgrade of VMWare 3.5 to 5.5 for EMEA infrastructure• Disaster Recovery planning and testing

March,Cambs

Management of the team responsible for the desktops, servers, storage and backup infrastructures at the Council. Skills & Key Projects• Support of 600 users across the district• Daily Operational management of two Cambridgeshire datacentres, including central storage and backup solutions using HP EVA and MSL Tape technologies• Creation of Statement of requirements, design documentation and Implementation documents with relation to key projects• Responsibility for compliance with the Government Code of Connection for secure network• Supplier contract management • Cross Team Collaboration, regularly meeting with stakeholders, peers and other technical leads• Disaster recovery planning and testing• Designed, implemented and supported a native Active Directory 2008 File & Print infrastructure which has been subject to both the Microsoft ADRAP (Active Directory Risk Assessment Program) and the Microsoft ADRES (Active Directory Recovery Execution Service) programs to ensure its functionality and stability. This involved migrating users and data from existing Novell Netware 6.5 platform. • Designed, implemented and supported a Exchange 2010 Messaging infrastructure, migrating over 1000 mailboxes from Novell Groupwise 7.• Designed, implemented and supported a VMWare Infrastructure ESX 3.5 as a means of server consolidation and migrated 75 servers from physical to virtual.• Implementation of EVA6000 Storage Area Network.

Kings Lynn

Worked as part of an outsourcing team to provide PC network, application and hardware support across a diverse range of businesses.• Network Management Tasks, installation & configuration of network hardware and software, system administration, Performance monitoring• Helpdesk supporting 750 user base• Internet Development• Quality assurance (implementation and internal auditing for ISO9002)• Project planning and management• Disaster recovery and testing• User support and training• Budget Control

Spalding

Working as part of the Network and Applications Support Department to provide Software and Hardware support for 200+ users onsite at A H Worth and Company (Fleet, Lincs). I was also responsible for general management to the Administration and Support departments and producing Financial and Monthly Management Accounts for review by the Management team.