Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers•Complete operational activities while minimizing risks under established policies•Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization•Support the Branch manager in operational tasks and scheduling•Resolve issues related to daily operations of the teller line, under direction of regional banking management•Support customers and employees in resolving or escalating concerns or complaints•Receive guidance from managers and exercise judgment within defined policies and procedures•Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions•Identify information and services to meet customers financial needs•Motivate a diverse team to achieve full potential and meet established business objectives

Overseeing a team that includes an assistant. Managing the associates to run the department efficiently and smoothly.

As an Assistant Produce Manager, I overseen a team of 10-15 people. Hired, trained, and promoted associates who were wanted to move up. Controlled inventories within the department, including ordering, forecasting product, and maintaining levels of quality produce. Also made schedules for the 10-15 associates in the department. Used computer programs to research inventory inaccuracies and resolve them. Unloading trucks/pallets, down-stacking and organizing backroom and coolers (below 40 degrees), and working product thoroughly to maintain department expectations.