Jacqueline G. Email & Phone Number

United States

Portland, Oregon, United States

Leads a team of 15, managing client onboarding, optimizing workflows, and tracking key metrics. Drives strategies to enhance client satisfaction and operational efficiency. Established a new department, achieving 100% employee retention for over 1 year.Set performance metrics and introduced process improvements, which improved onboarding completion time by 9% Reduced time to value (TTV) by 27% through consultative training and optimized resource allocation.Maintained customer satisfaction score of over 94% for four consecutive quarters.Partnered with the Customer Success team to achieve a 98-99% gross retention rate in 2024.Developed IC case capacity guidelines which balanced workloads and improved staffing decisions.Created customer-facing educational content, reducing customer onboarding time by up to 30%.

Portland, Oregon

Accountable for leading a team of 8 photoshoot coordinators and 2 photographer recruiters, ensuring alignment between client needs and effective communication with the Customer Success, Sales, and Content teams to continue improving our customers' time to value.Maintained 80% employee retention rate for over 2 years.Reduced training completion time by 33%.Increased team utilization by 28% through process improvements, allowing the team to manage 680 more shoots per year.Brought response time down by 50% through communication automations

Accountable for processing photoshoot requests at hospitality venues worldwide, ensuring each photoshoot is executed efficiently and cost-effectively while delivering excellent customer service. In Addition, trained and managed one photographer recruiter.

Portland, Oregon, United States

Accountable for recruiting, managing, and expanding a global network of contracted photographers. Negotiated contract rates to ensure market alignment while maintaining profitability for the company.

Portland, Oregon

Responsible for taking photos of individuals and/or families. Built strong relationships with clients to have reoccurring clientele. Used Abode softwares, Lightroom and Photoshop, to edit and produce the highest quality photos.

Portland, Oregon Area

Responsible for managing and ensuring the safety of two children, ages 2 to 7, by partnering with the family to establish guidelines that foster a healthy environment. Administered a comprehensive at-home curriculum to support physical, mental, and emotional development.

Tigard, Oregon

Accountable for meeting sales goals, ensuring excellent client satisfaction, and safeguarding products. Led merchandise displays strategically organized to encourage sales and optimize foot traffic.

Portland, Oregon Area

Educated preschool-aged children through activities designed to promote the social, physical, and intellectual growth needed for adapting to primary school.

Responsible for the care and education of one child on the spectrum. Assisted in navigating services and utilized Applied Behavioral Analysis (ABA) therapy. Valued by the client family for professionalism, kindness, dedication, and excellent judgment.

Bachelor Of Science (B.S.), Art/Art Studies, General

Education record