Jackie Hoare Fepaa Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

• Diary Management setting up meetings, accepting invitations on behalf of the Director, resolving clashes to ensure the Director has the most efficient use of time to meet their strategic objectives and priorities.• Maintenance of a Bring Forward system of papers to ensure the Director has all papers and briefings required for daily meetings.• Email Management, filtering emails as appropriate, replying to routine emails and responding to invitations. In the Director’s absence forwarding urgent emails to the staff and cascading information to the Directorate as necessary.• Organising regional trips including liaising with stakeholders, booking travel and commissioning briefings.• Developed and manage the In Year Rewards process for bonuses awarded to staff.• Attend Senior Leadership Team meetings, preparing agenda and collating and distributing papers, noting actions and following up the Leadership Team.• Deputy Business Continuity Manager for the Directorate.• Processing of Expenses and raising Purchase Orders.• Assist with the organisation of Staff and Senior Leadership Team Away Days.Achievement: I saved the Directorate £2000 for one All Staff Away Day by acquiring a free venue for the event.If you would like to have a chat with me about my experience please contact me at hoare_jackie@yahoo.co.uk

London, United Kingdom

• Provided general secretarial support to team.• Diary and email management for Deputy Director, cascading to other staff as appropriate.• Arranged meetings and make appointments with people as necessary.• Managed workflow of new cases assigned by the Central Administration team for the litigation division. Design new process which track cases through to completion, and introduced paperless solution.• Accomplished new starter process, ensure the efficient induction and welcome of staff, skillfully handle all aspects of IT requirements and training, maintain staff information on organogram and Staff in Post List.• Created a numbering system and assign staff appropriate space, increase space management of the department, improve use of core space such as lockers and cupboards following a thorough audit. • Maintained the working environment of the department, oversee production of monthly management information, run reports from our case management system and other ad hoc reports on request.• Awarded highest ranking in annual staff appraisal for four consecutive years, with outstanding comments from team leader and the wider department.• Initiated a monthly meeting between the Personal Assistants for all four Immigration teams to discuss our roles and any issues we may have. One outcome from this group is to work together to publish an Induction Manual similar to other roles within the Immigration teams to assist future new staff employed as a PA within one of the teams.Achievement: I set up a new process for the tracking new cases from receipt through to allocation to a case worker and enabling the whole process to go paperless.

Brisbane Area, Australia

Key responsibilities:• Following three months of travel (May–Aug 2012), held a variety of temporary roles in various industries in preparation for relocation to the UK.

Travelled extensively around Europe for a period of three months.

Brisbane, Australia

• Held a variety of temporary roles in multiple industries.

Brisbane, Australia

• Created valuable electronic archive of Australian band, Powderfinger, including a collection of newspaper and magazine articles, photos and other memorabilia relating to the 21 year career. Later used by former editor of Rolling Stones Australia magazine for a high-profile tribute to the band.

Brisbane, Australia

Key responsibilities:• Supported senior management in all aspects of running the Cathedral; managed diaries, handled initial enquiries by couples, recording wedding dates, allocating a priest, preparing all legal paperwork and Order of Service booklets.• Assisted staff with other events, including the Cathedral’s major event, the Consecration of the Cathedral.

Clients included: AGL Energy | Brisbane City Council | Bunnings | Queensland State Government Department for Communities | Queensland State Government Department for Education | Australian Federal Government Department for Veterans Affairs | Instabill | International Water Centre | Northern Surveys | Origin Energy | Queensland State Library | Queensland Water Infrastructure | Residential Tenancies Authority | Sunsuper | Veolia Environmental Services | Weis Frozen Foods

Brisbane, Australia

Key responsibilities:• Maintained accurate records of immunisations; performed data entry into the vaccination software program, and prepared monthly immunisation statistics for Queensland Health.• Ensured high levels of customer services; handled telephone enquiries from parents and schools. Supervised new temporary staff and conducted training in administrative procedures.

Brisbane, Australia

Held a variety of temporary roles at Abigroup Pty Ltd | Albert Smith Signs | Brisbane City Council | Ezidebit | Monadelphous | MS Society | Residential Tenancies Authority

Brisbane, Australia

• Performed high volume data entry of no gap claims into the in-house system, ensuring accuracy and meeting challenging time constraints. Processed up to 400 claims a day; consistently in top two processors in the unit.

Brisbane

Key responsibilities:• Held a variety of temporary assignments which greatly enhanced communication skills and ability to learn new processes quickly and efficiently; organised travel, typed sales proposals for clients, took minutes, covered reception, and managed mail and filing.

Brisbane

Key responsibilities:• Provided meticulous personal assistance and administrative support, including diary management for two senior staff, and travel and accommodation for managers and all staff.• Acted as key contact for building maintenance issues and management of phone list, floor plan and asset register.• Ensured maintenance of a tidy and efficient office; managed incoming mail and faxes and organised couriers, processed purchase requisition forms to initiate purchases, completed travel expense claim forms for management and staff. Took minutes at team and direct report meetings, typing and distributing to staff.• Coordinated the set-up of new staff and departure of existing staff, including security access / IT and desks.

Brisbane, Queensland, Australia

• Secretarial / Administrative support to the Principal Engineer (Network Enhancement)• Co-ordination of workshops for the Roads Strategy Reference Group and the State Strategic and Regional Roads Investment Strategies.• Data entry for the Division. This included data for Construction Performance Measurement and RMPC Productivity Gains and assisted with the data entry regarding Project Costing Component of the FIMS Gateway Project.• Provided Research and secretarial support for the Project Officer (Roads Strategy) in the preparation of the Beef Cattle Road Transport Study.• Organising catering for meetings and workshops as required.• File searches and retrieval from DMS and archiving of files.• Organised travel through Logistics• Transcribing notes from workshops

Brisbane, Queensland, Australia

I performed these duties at Australian Bureau of Statistics | Department of Education | Department of Main Roads | Suncorp Insurance | Youth Hostel Association

During my time in this role I performed the following duties:• Data input of orders into electronic purchasing system• Checking all invoices before receipting and recommending payment to Accounts Payable.• Purchase stationery.• Contact point for building maintenance and co-ordination of ID and security access for staff• Domestic travel and accommodation bookings for all staff.• Maintain office equipment and supplies.• Assist in the organization of all training sessions and conferences.• Provided general administration support as dictated by the Business Manager