Martina Cirelli Email & Phone Number

London Area, United Kingdom

London, United Kingdom

- Coordinate all the complex aspects of a large Visitor Experience Team, including annual leave, overtime and shift allocation.- Skilled management of an intricate diary process involving different organisations.- Created an important report of key visitor and financial figures that is widely used throughout the organisation.- Effectively support large events onsite, through planning to delivery.- Organise recruitment of staff, from initial advertising to onboarding checks to ensure that business needs are met as well as a quality service is delivered.- Confidently supervise order management, from initial purchase to final invoicing so that the team is best prepared and supplied.

London, United Kingdom

- Managed and supported a large team of volunteers and staff at a leading tourist attraction.- Instrumental to the recruitment of new volunteers.- Effectively dealt with customer queries, ensuring the integrity of the organisation was always maintained. - Delivered exceptional administrative duties in order to best prepare the team on a daily basis.

London, United Kingdom

- Supervised a major tourist attraction, ensuring high standards were always maintained.- Collaborated effectively with key stakeholders to ensure a smooth operation.- Proactively responded to emergency situations with a calm and effective approach.- Led the team to achieve key fundraising goals.- Supported the Learning and Interpretation department with the development of activities for diverse demographics.

London, United Kingdom

- Delivered exceptional customer service through expert stewarding duties.- Excellent tour guiding of a UNESCO World Heritage site.- Promoted the organisation and achieved KPIs, by sharing the importance of preserving a unique culture and history.- Improved the team environment through positive mentoring and professional attitude.

London, United Kingdom

- Stewarded a popular tourist attraction.- Engaged with visitors, confidently resolving queries

Naples, Italy

- Creating a catalogue of part of the museum's collection.- Leading guided tours in Italian, English and French - Researching the history of the Greek-Roman remains of the area.- Supervising events such as conferences, seminars, and interactive school visits.

Bachelor Of Cultural Heritage Conservation, Art History, Criticism And Conservation, 1 St Class Honours

Archeology

Diploma, Classical Studies