Jackie King Email & Phone Number

Hythe, England, United Kingdom

* Accountable for the full project cycle of high value projects including providing technical solutions and driving consistency for on-time delivery of quality solutions.* Using data and insights such as Google Analytics, to prove or disprove hypotheses.* Build effective working relationships with third parties to manage their expectations, using a variety of communication methods to ensure transparency.* Assess, optimise and introduce automation for Telephony systems.* Integrate APIs, including contract negotiations and engineering build. * Lead and develop a multi disciplined team including software engineers.* Effective use of coaching and mentoring within peer group and the wider cross functional team.

* Proactive, easily adapting and aligning with the larger business strategies ensuring the project team and business are focused on the right task at the right time.* Devised a plan to show timelines, budgets and sprint milestones of all projects for the team. Revising appropriately to meet change in requirements, continuously iterating and feeding back.* Responsible for negotiation of key relationships with external contacts involved in bringing Projects through to timely delivery.* Ownership of Insurance Projects liaising with web, external system providers (Magenta and Healix) and Call Centre, to reduce downtime and increase system efficiency.

Hythe, England, United Kingdom

* Prioritising and scheduling all stages of these projects utilising available resources whilst remaining within allocated budget.* Continually improve process and establish format, direction and base lines to allow for variant measurements and change control.* Managing expectations through problem solving, transparency and communication.

Hythe, England, United Kingdom

* Managing day to day Operations & Performance for the Call Centre (100 people) across all of the products including Business planning, budget and recruitment.* Demonstrating initiative to introduce new processes and new bonus schemes to improve team motivation.* Responsible for achieving daily, weekly and monthly SLA's to hit targets for the fulfillment contracts.