Jackie Nguyen-Ly Email & Phone Number

San Jose, California, United States

-Maintain SharePoint site to support BU specific data consumption needs.-Provide weekly and quarterly reporting (hires, terminations, headcount, attrition, etc.) using Visier/Workday systems.-Proactively execute on our global HR Processes (focal, talent/performance management, etc) by providing combined analysis for the Worldwide Field. Organization (WFO) business ensuring data accuracy while reporting key findings that assist management with key decisions. -Data Entry/Data Management for specific business group(s).-Partner with HRBP’s, HRIM/IT as appropriate to enhance tools, systems, processes based on feedback and assessment from business units.-Create and conduct training for managers and employees as necessary on new or existing systems, tools, & processes (new hire orientation).-Work cross-functionally with external departments to answer employee questions.-Develop surveys, analyze data and present findings.

San Jose, California, United States

Santa Clara, California, United States

-Summary: Provide day-to-day support to the Global Talent Acquisition (GTA) team for SmartRecruiters’ (ATS) process while also identifying key areas of improvement.Monitor & respond to all SmartRecruiters (ATS) support channels for recruiting teams and employees on Microsoft Teams.Identify trends through feedback and questions to see where we can optimize a process, system, or provide training.Drive effective changes based on issues and feedback received.Maintain Talent Acquisition SharePoint site which is the central hub for all process and policy documents for recruiting teams to self-service. Build relationships with other teams including Employment Law Team, IT, HR Business Partners, and other cross-functional HR teams to lead a wide variety of operational projects, processes, & systems.Write and send out weekly communications to the Talent Acquisition team to keep everyone informed on announcements and provide additional training.Pull reports to deliver data that is useful and accurate to create strategies across the business specifically around compliance.Create and deliver live SmartRecruiters training for global recruiting teams to ensure global consistency.Design & execute User Acceptance Testing for all new Smart Recruiters releases in partnership with IT.

Santa Clara, California, United States

Santa Clara, Ca

-Provide world class onboarding experience for US & Canada new hires (~15-20 hires per week): send out offer letters (Docusign), initiate/monitor background checks (HireRight), initiate process for work visas (H1-B, F1, etc.), & ensure new hire onboarding tasks are complete prior to starting.-Create job postings and audit new hire offers to ensure all data is accurately inputted into the system.-Previously the company’s ATS Administrator (Jobvite): main point of contact globally for all questions, troubleshooting, configuration requests, & reports regarding the ATS.-Updated the Employee Referral policy to eliminate any grey areas and make it more clear and concise. -Answered all Employee Referrals questions & resolved disputes.Project coordinator for various HR related projects including:-Created a suite of enablement tools on Smartsheets (Intake Form, Backlog, Dashboard, etc.) for the HR Operations team to support the new project intake process. -Interview Schedule System: Tested and analyzed system to identify all use cases and gaps to ensure the system meets all requirements. Created a streamlined process to ensure the system was being fully optimized. Implemented system across all regions by creating process documents and delivering live training to all Coordinators, Recruiters, and Recruiting Managers.-Created an I-9 Process Guide to standardize process and minimize errors/compliance issues.-Map out the entire HR coordination process using process maps, swim lanes, and SIPOC Diagrams.-Created effective checklists & process documents for Talent Acquisition along with resource portals (Smartsheets) to centralize all resources.

Santa Clara, Ca

-Work with recruiters & hiring managers to schedule high volume onsite, phone, & Zoom video interviews.-Coordinate travel with our internal travel team when needed.-Accurately verify I-9's for new hires located onsite & remote while staying within compliance.

San Jose, California

-Coordinate with Program Managers & Program Consultants to get approvals and receive updates on current requisition activity.-Address and communicate on-going issues through appropriate escalation process & provide timely responses while maintaining excellent customer service and meeting/exceeding SLA’s.-Utilize VMS technology (Fieldglass) for worker data management, re-hire checks, requisition requests, and reports.-Assist in weekly orientations to ensure new workers complete all required documents & acquire all provisioned work items.

Davis, Ca

- Carefully examine and upload thousands of HR, payroll, and benefits documents into electronic data management system - Maintain and update employee files for over 30,000 employees- Assist service desk with answering phone calls from clients and staff- Assist visitors at the front desk and direct to appropriate personnel- Create ID badges for UC Davis employees

Davis, Ca

- Provide administrative support to Human Resources Director- Accurately input data into Automatic Data Processing (ADP)- Conduct employment verification & personal reference checks- Create employee newsletters every quarter- Use excel sheets to accurately input data

Davis, Ca

- Handle currency and credit transactions quickly and accurately- Memorize entire menu and ingredients to provide customers accurate answers- Maintain high standards of customer service during high-volume operations

Davis, Ca

- Make frequent rounds in assigned departments to assess patients’ needs.- Deliver food and water to each patient - Restock baby blankets, linen, gowns, and non-medical items.- Runs errands as needed to: Laboratory, Pharmacy, Mailroom, Central Supply, copy center.

Bachelor’S Degree, Human Development And Minor In Communications

High School