Jackie Mula Email & Phone Number

Winthrop, Ma, Us

Boston, Massachusetts, United States

Expert HubSpot CRM strategist focused on improving operational efficiencies and accelerating revenue growth.

In my role, I lead comprehensive audits of technology stacks to identify and implement process enhancements and data integration solutions, streamlining operations effectively. I create and deliver monthly and quarterly presentations to stakeholders, communicating key accomplishments and operational insights with clarity and impact.I revamp operational structures and guide organizational development for early-stage companies, significantly enhancing their agility and effectiveness. My focus on developing and executing strategic project plans aimed at profitability enhancement and efficient reporting systems accelerate revenue growth.I design and implement standard operating procedures (SOPs), standardizing functions across multiple departments to ensure consistency and quality. Additionally, I engineer data dashboards within HubSpot, providing executives with real-time access to critical performance metrics for informed strategic decision-making.

Boston, Massachusetts, United States

As a strategic leader, I crafted and executed a cohesive customer onboarding program that optimized transitions between sales, success, and logistics teams, enhancing overall efficiency. I led and managed both Client Success and Field Operations teams, providing guidance to elevate customer experience and operational performance. I evaluated and refined revenue-related processes to ensure scalability and efficiency across the Sales, Marketing, and Customer Success funnels.One of my key accomplishments was reducing missed call rates from 70% to 0% by implementing an effective customer support call queue. This initiative not only improved customer engagement but also streamlined customer support operations.I transformed our customer insight capabilities by designing and deploying Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys within HubSpot. These tools significantly enhanced our understanding of customer satisfaction and brand perception, allowing for more targeted improvements. Additionally, I constructed and deployed a custom object within HubSpot for advanced asset tracking, and I designed and implemented automated workflows, custom reporting dashboards, and a standardized reporting framework, enhancing transparency throughout the customer lifecycle company-wide.

Boston, Massachusetts, United States

I engineered a technical ecosystem in collaboration with internal stakeholders to enhance business process efficiency and drive revenue growth. I architected and deployed custom API integrations between HubSpot and a SaaS platform, facilitating data governance and change management processes to ensure smooth transitions when updating workflows and processes. Additionally, I established eCommerce, SaaS, and Service-based revenue streams.One of my notable achievements was increasing Annual Recurring Revenue (ARR) by 265% through the strategic introduction of a new product line and subscription models. By optimizing commercial functions and negotiating strategic product pricing with key partners, I achieved a 30% increase in profit margins through enhanced process efficiencies and robust project management. I also quadrupled software engagement by spearheading customer outreach and launching a self-serve billing portal integrated with HubSpot. My efforts included conducting assessments and documentation of current processes, identifying issues, and understanding desired outcomes. I designed process improvements, translated business requirements into technical specifications, executed user acceptance testing, and managed user implementation to enhance system functionality and user experience.

Boston, Massachusetts, United States

I directed business, accounting, and financial operations, spearheading continuous improvement initiatives that significantly enhanced efficiency. One of my primary responsibilities was managing a comprehensive office build-out and relocation project with a $1.5 million budget, ensuring its timely and successful completion while maintaining high standards of execution. In my role, I directed organizational change management efforts and partnered in strategic planning, ensuring the successful adoption of new processes and cost-saving initiatives.I formulated and administered the CRM strategy, encompassing integrations with internal tools, data quality, platform maintenance, notifications, and system refreshes. I spearheaded the company-wide implementation of Asana for project management and cross-department collaboration, enhancing visibility and alignment with corporate objectives. This involved seamlessly integrating Asana with HubSpot and Slack to boost internal efficiency and teamwork. Additionally, I transformed business challenges into tailored solutions within HubSpot, driving operational improvements. I managed comprehensive financial systems, including billing, finance, accounting, and payment processing, to ensure seamless financial operations. I also developed and implemented strategic company-wide projects, integrating feedback and requirements from department stakeholders to enhance operational efficiency. Furthermore, I established and documented robust standards and systems for clean data input and data flow, including the creation and optimization of automation and workflows.

Boston, Massachusetts, United States

I developed core HR policies on travel and expenses and organized company events, reinforcing a culture of transparency, inclusion, and togetherness. By enhancing executive operations, I established business and HR processes to boost employee engagement, directly supporting the COO and Director of Finance. I implemented a 10-day onboarding program, achieving a 100% retention rate for new hires over two consecutive years and decreased operational overhead by $60K through a strategic consolidation of tech stacks.Additionally, I administered a $200K G&A budget, streamlining operations to improve financial efficiency. I founded and led the accounts receivable department, driving a 40% increase in revenue through effective management and strategic initiatives. I also spearheaded the implementation and organization of HubSpot CRM, encompassing Marketing Hub, Sales Hub, and Service Hub, to enhance organizational effectiveness and customer engagement. My efforts contributed to a more cohesive and efficient work environment, ultimately supporting the company's growth and success.

Cambridge, Massachusetts, United States

I served as the primary liaison between the CEO and key stakeholders, facilitating transparent and effective communication across various levels of the organization. I managed the CEO's comprehensive administrative needs, which included scheduling, meeting coordination, and handling sensitive information with the utmost discretion. I also coordinated both domestic and international travel, efficiently managing all related expense reports to optimize the CEO's time. I orchestrated and executed events for high net-worth individuals, accommodating groups ranging from ten to one hundred participants. I boosted sales by 10% at a privately owned restaurant through the strategic conceptualization, design, and promotion of innovative marketing campaigns across digital and print media. Throughout my role, I maintained strict confidentiality in managing sensitive information, ensuring secure and discreet operations that supported the smooth functioning of executive activities.

Boston, Ma

Hird to provide executive administrative support to three C-Suite executives at a marketing and advertising agency, I played a crucial role in managing their schedules, coordinating meetings, and handling confidential information with the utmost discretion. Serving as the key point of contact between the executives and internal/external stakeholders, I ensured a clear and efficient communication, facilitating smooth operations and decision-making processes.I assisted in managing various projects by tracking progress, coordinating tasks, and ensuring that deadlines were consistently met. By implementing systems and processes to improve efficiency and productivity, I enabled the executives to focus on strategic initiatives, thereby enhancing the overall performance of the agency. My proactive approach and attention to detail significantly contributed to the seamless execution of executive functions and project management.

Garberville, California, United States