Jackie Palmer Email & Phone Number

Columbia, Md, Us

Columbia, Maryland, United States

•Provides logistical support for study abroad programs by collaborating with faculty directors, study abroad program providers and travel agents to research travel program details, to make reservations, obtain bids, and track contracts •Coordinates and deliver specialized advising for study abroad programs, Collaborative Online International Learning (COIL) courses, Global Distinction program, and other international endeavors to assist students' internationalization goals •Facilitate pre-departure orientation sessions to educate on insurance, managing health & wellness, in country navigation, social identities resources, Smart Traveler Alert Program, Alert Traveler and strategies when dealing with culture shock •Organize ongoing data-collection for students and faculty programs, with guidance from the Director of International Education. Executes established procedures to monitor the integrity of data and provide reports upon request, in collaboration with the Office of Learning Outcomes Assessment •Provides day-to-day oversight of financial transactions and budgets for individual programs and for the Office of International Education cost center: initiates and monitors purchase orders; coordinates and tracks payments by check, wire, and P-card; monitors monthly cost center balances and liaises as necessary with program directors •Advise students through the travel study abroad program cycle to increase awareness for program applications, financial planning, scholarships applications, VISA processes, post approval documents and other topics for a stress-free process •Assists program leaders with troubleshooting and resolving problems, both prior to and during programs travel, along with supports Director with travel study abroad risk and crisis management •Manages student and travel program data, system updates, and supports staff in the study abroad management and travel alert system (Terra Dotta Systems)

Thessaloniki, Central Macedonia, Greece

•Collaborated with 14 other Coordinators to conduct and facilitate a 6-day orientation, to safely move 300+ students around the city of Thessaloniki, Greece while being mindful of COVID-19 protocols•Planned and implemented at least two programs a month for students to foster community and experience local culture•Mentored 23 students one on one to assist in supporting their holistic growth and advocate for their achievement of their personal, academic, and professional goals•Assisted in program purchases for other International Coordinators to ensure the success of programs while meeting program budgets•Co-advised our student community council board of 12 students in planning, executing, and facilitating the completion of programming to create a sense of community•Collaborated with two program assistants to navigate language differences while ensuring the overall success of the program

Hawaii, United States

•Mentored 12 students to ensure holistic well-being and safety through 24/7 on-call role •Co-facilitated daily self-reflection and weekly core curriculum to assist students towards becoming successful Global Citizens •Coordinated travel logistics and service-learning projects to ensure fulfillment of itinerary goals •Collaborated with 10+ in-country partners to maintain experiential education elements and cultural understanding •Managed a budget of over $15,000 to facilitate meals, transportation, activities, etc. •Communicated with the headquarters weekly to discuss student behavior, well-being, and program goal attainment •Promoted inclusivity to create positive spaces, group dynamics, and interactions to foster student acceptance •Empowered students to find comfort in leading discussions and taking on leadership roles

Boston, Massachusetts, United States

•Maintained the safety and well-being for a community of 800+ first year students by serving in a 24/7 on-call rotation and conducted regular monitoring of student residents• Co-facilitated semester long seminar course of two sections with 23 students per section to engage in topics around transitional tactics and provide resources for academic success with the theme of resilience• Oversaw a direct group of 31 students to provide academic support, personal growth and increased social awareness to mentor them within their transition• Planned and implemented at least two programs a month for students to foster community, while keeping in mind COVID-19 safety guidelines• Monitored student behavior as a conduct officer to enforce policies and protocols within conduct hearings• Collaborated with a group of 8 International Coordinators to ensure the safety and well-being of students within programming to contribute to the development and overall success of the program

• Collaborated with team of 7 to plan and implement various career readiness and networking projects• Supported and advocated for student learning and growth about careers in global context• Provided counseling to 287 undergraduate and graduate students on topics related to career development• Supervised and trained 20 undergraduate and 3 graduate Career Ambassadors to peer review career documents• Presented 22 workshops on professional development topics for undergraduate and graduate populations• Responded to diverse student needs related to career, professional development and post-graduation plans• Developed and maintain a career consultant guide to prepare student groups in effective event planning

Clemson, South Carolina, United States

• Supported student-athletes in strategic planning by utilizing syllabi, semester calendars and course materials• Guided student-athletes on organization, time, and task strategies for academic success• Encouraged student growth by advocating on the importance of building professor to student rapport• Created individualized academic plans with student based on schedule, personal goals and future aspirations

Clemson, South Carolina, United States

• Coordinated the implementation of digital literacy using Adobe suite to build community and increase technologycompetency for graduate students• Assisted in conceptualizing a mentoring program for underrepresented graduate students• Chaired campus partners’ committee to coordinate and implement digital literacy curriculum

• Co-Facilitated with supervisor and four team leaders to facilitate the leadership course for 37 orientation ambassadors• Attended Southern Regional Orientation Workshop conference to increase professional development and expand best practices on supporting incoming students• Maintained lines of communication to ensure exceptional experiences for all guest over 4 Transfer, 10 Freshman and 2 Bridge student orientation sessions • Created and analyzed assessment data from 33 orientation ambassadors to provide feedback to maintain the growth and development of 3 team leaders

•Reviewed and evaluated academic documentation to determine an appropriate academic fit for students •Coordinated appropriate academic courses and programs for enrolled students based on state requirements •Utilized Connections Academy’s education management systems to efficiently distribute courses •Provided excellent customer service to guarantee caretakers’ comfort with the enrollment process

Washington D.C. Metro Area

• Collaborated with four interns in the creation and presentation of, a proposal for a young women youth empowerment program • Conducted a focus group and interviews to evaluate the perceptions and experiences of DYRS clients• Proposed various engagement techniques to inspire client participation in planned activities

Masters Of Students Affairs, Higher Education/Higher Education Administration

Bachelor Of Arts - Ba, English