Jackie P. Email & Phone Number

Denton, Tx, Us

Flower Mound, Texas, United States

Fort Worth, Texas, United States

Anticipated and delivered administrative support to multiple senior executives and their teams for Customer Loyalty & Insights and Operations Safety. • Supported multiple senior executives & their teams with calendar management, travel arrangements, internal and external communication, expense reporting, and meeting preparation.• Was liaison with Federal Aviation Administration (FAA), Airlines for America Safety Council (A4A), National Transportation Safety Board (NTSB) in Washington DC, and the OneWorld Safety Group.• Planned and coordinated offsite volunteer initiatives, monthly All Hands meetings, holiday events, leadership meetings and training sessions. • Onboarded and offboarded employees and partnered with HR on additional employee actions.• Tracked time & attendance for departments, submitted payroll bi-weekly.• Maintained department needs: primary resource for benefits, policies & procedures, served as liaison with IT department on all office equipment requests, point person for maintenance, mailing, shipping, supplies, equipment, and invoices.

Fort Worth, Texas, United States

Delivered administrative support to two Directors and their teams.• Managed upgrade certificate program for the Global accounts.• Department Coordinator for the Concierge Key program, the most elite level of the Advantage program.• Processed elite status matches for executives of key Global accounts.

Fort Worth, Texas, United States

Provided personalized service to top Global account executives to assist with their travel needs.• Processed upgrades, waivers, fare matches, exceptions, and seat assignments for Global Account executives. • Managed quarterly upgrade certificate program for Global accounts, as outlined in their contracts.• Cross-trained with analyst to assist with booking and issuing airline tickets when executives from Global accounts needed to travel to attend meetings with American Airlines or for industry events.

Fort Worth, Texas, United States

• Provided advice and direction to ACS representatives with questions.• Handled escalated calls from AAdvantage members to resolve complex issues. • Worked as Manager on Duty to handle escalated calls when members wanted to speak to management. Provided final point of contact to resolve issues. • Called members whose travel had declined; to win back their business. • Answered inbound calls, discussed issues regarding member's AAdvantage accounts, their reservations, upgrades, and promotions.

Fort Worth, Texas, United States

• Answered inbound phone calls from AAdvantage members, Reservations, and other AA employees. • Promoted to Back-up Leader, assisted ACS reps when they called with questions. • Handled complex issues or difficult members.