Jackie Thomas Email & Phone Number

Pickerington, Oh, Us

Dublin, Ohio, United States

Oversaw the Project Management functions across the enterprise for projects, providing strategic leadership, delivery standards, and project governance structure.• Collaborated with Product, Operations and IT to deliver projects in an organization that is transforming and growing.• The Navigation Platform project, the largest IT project at Quantum Health, launched successfully adding significant cost savings to the organization using Agile methodology.• Developed a team of highly performing project managers by providing tools, templates and project management education to develop all enterprise project managers and create consistency across project delivery.

Livonia, Michigan

• Demonstrated strong leadership by successfully managing multiple complex projects concurrently engaging multiple departments, breaking down barriers and keeping executive management appraised.• Directed the development and management of 5 - 14 Project Managers supporting over 200 projects with an annual project budget of up to 17 million.• Provided essential leadership for the Mount Carmel Grove City and the Nampa new hospital builds having program management responsibility for all Clinical and Revenue application installations.• EMPO liaison to the Epic department for coordination of over 1,600 project or upgrade requests.• Combined Patient Financial Services (PFS) departments across hospitals and physician offices to one consolidated PFS, and quickly provided the management of hardware and connectivity needed for remote working due to COVID.• Merger and Acquisition work for four hospitals in supporting connectivity and installation of 22applications/vendor systems which included existing system configuration changes, file integration changes (HL7 and SFTP), and new system implementations. The scope was program managed and delivered within the timeline, avoiding a penalty of 22M.• Produce program dashboards, including monthly financial reports, go-live timelines, and quarterlypresentations to report program status to executives highlighting the value and collaboration of the PMO.• Led the prioritization of projects with Sr. VP’s responsible for the business areas to support resource constraints.• Consistently secured high colleague engagement scores on surveys.• Supported colleagues through change as a Culture and Change facilitator for Trinity Health System office.

Livonia Michigan

Directly responsible for the creation, development, and implementation of a Readiness program for Ambulatory projects across 3,400 employed physicians in ten states for Trinity Health. As a new initiative, the focus of Readiness is on an improved method of system delivery with a more integrated approach across areas.In addition, I was responsible for overseeing and implementing the Project Management Methodology used at Trinity Health including education of project managers, documentation changes to the resource library, and creation and management of approximately 200 Quickbase databases.

Columbus, Ohio Area

Provided program leadership for local application projects across 47 hospitals. Managed approximately 80 concurrent projects, budgeted at 16 million, with management responsibilities for 9 direct report project managers and approximately 20 dotted line project managers.

Directed a team of associates with responsibilities for the strategic direction and oversight of product and project management of the computer application needs of the Revenue Cycle. Responsible for operational and capital budgets, understanding and implementing regulatory requirements, application selection, project management, strategic planning, training, financial reporting, upgrades, customer and vendor relations and daily maintenance of systems. Working knowledge of all departments that contribute to the collection of revenue and the regulations that govern billing and receivables. In addition, I am a seasoned SQL report writer. Accomplishments include supporting a large health system with the diverse applications needed to reach Accounts Receivable goals. Successful implementation of STAR Patient Accounting, EC2000 CA, and ChartMaxx document imaging, where I was the project manager and became the subject matter expert. Implementation of CMS 1500 and UB04 claim requirements for billing without a drop in Accounts Receivable. Lead the HIPAA initiatives for the Finance Division. Strategically placed Mount Carmel Health System to be successful by the selection and installation of computer systems such as a predictive dialer, a collection system, real time insurance eligibility, and call tracking.

Columbus, Ohio, United States

Lake Forest, Illinois, United States