Jaqueline Vela Email & Phone Number

Monterrey, Nuevo León, Mexico

Monterrey, Nuevo León, Mexico

- Creating orders according to the weekly forecast the customer shares- Finding carrier availability for the MX part of the trip- Creating contracts with MX carriers, finding best rates for coverage- Provide top notch customer service during the whole process (calls and emails)- Making sure MX-US border crossing gets completed smoothly (paperwork, crossing process, etc)- Finding availability to cover dispatch to consignee- Making sure shipment gets delivered at the requested delivery time- Analyze delays and storages charges to report to customer

Monterrey, Nuevo León, Mexico

- Resolving technical questions and issues about the ELD devices usage for drivers and their managers- Help with HOS inquiries to comply with the DOT requirements- Helping driving managers to analyze and use several reports provided by the service- Provide top notch customer service (calls, chats, and emails)

- Take 150+ calls a day, making sure customer service is our priority- Help customers set up their monetary wire to a different country- Customer Service for the store managers

- Support for Internal Engineers and their tools (emails, chats, and calls)- Support with change management activities- Cloud tech support for final customers- Official translator for GNP campaign (calls), official KB document translation, email translation from partners (Microsoft, AWS, Google, Oracle, and HP)- Support in Virtual Servers- Support with change management activities and coordinate the plan of action for urgent incidents- Cloud tech support for final customers- Email Support, Hosting, Knowledge in DNS- Provide great customer service for regular and platinum customers

- Personnel Management- Daily Data Reports- Operation Supervision- Conflict Resolution- KPI analysis and control- Coaching in a daily basis- Support for US Director of operations for new bilingual talent interviews- Official bilingual POC for teams in the UK and in AUS

Monterrey Area, Mexico

- Partner Support for App developers for the Microsoft Store and Azure - POC for the teams based in North America and Asia- Floor Support and escalations to the several departments according to the customer’s issue

Monterrey Area, Mexico

- Customer Service via Chat to all around the World Countries- Technical support (Internet, devices requeriments for video and electronic devices- KPIs knowledge- Personnel Management- Goal Oriented- Administrative Tasks- Coaching

Monterrey Area, Mexico

- Customer service for customer in the US - Soft sales- Tech support for video service- Billing- Retention

Monterrey Area, Mexico

- Class design and perfomance (fully bilingual)- 1st to 6th grade group management- Planning school development for special learning kids

Monterrey Area, Mexico

- Internet Service and Computer Technical Support- Escalations in a timely manner for possible outages or bugs- Focused group dedicated for customer in the US (Fully Bilingual)

Monterrey Area, Mexico

- Customer service for customer in the US - Soft sales- Tech support for video service- Billing- Retention

Maestria, Administración Con Acentuación En Planeación Estratégica

Administrative Computing, Computer/Information Technology Administration And Management

Computing And Administration, Computer/Information Technology Administration And Management, Current

English As Second Language, Education, 5Th Semester

Software Development, Software Development

Engineer In Systems Administration, Information Technology