Manage a bar association of more than 200 civil defense attorneys in the State of Connecticut. Plan and coordinate special events and continuing legal education programs. Secure corporate sponsorship's of annual and fall meetings. Write and edit articles for biannual newsletter and coordinate production and distribution with graphic designer and printer. Update and maintain association website, including member and nonmember databases.

Responsible for the coordinated management, design and delivery of multiple projects, processes and training initiatives directed toward strategic business and organizational objectives. Managed a team of process and documentation specialist’s who served as enterprise-wide subject matter experts providing technical and functional guidance and responsible for creating and maintaining procedural documentation.Researched and analyzed complex analytical and technical procedural topics and change impact. Identified problems and recommended solutions as appropriate to resolve issues, increase efficiency and quality service as it related to claim policy, contract interpretation and administration and change management processes.Created, implemented and maintained document management and control procedures and a large scale policy and procedures repository, ensuring appropriate quality management systems were adhered and claim policy, Federal and State compliance regulations accurately documented.

Coordinated, developed, and executed interactive business projects of a critical or highly visible nature for the Quality Assurance area.Created comprehensive audit criteria for disability, FMLA, appeals, social security and external vendors for purposes of identifying claim administration improvement opportunities and business metrics.Conducted data analysis and compiled organizational reports for senior management to identify operational deficiencies, training needs, and opportunities for new or improved claim administration processes.

Managed large scale training projects, including defining objectives, scope, timelines, priorities and accountabilities. Worked closely with senior leadership to formulate training plans within specific market segments to closely align with enterprise initiatives and business objectives. Designed, developed and delivered innovative, effective and easy to understand training programs to meet the adult learner’s needs and various learning styles. Monitored and provided leadership meaningful feedback on individual progress during training, including potential concerns with performance or competency.

Instrumental in the product development and execution of the strategic partnership with Travelers Insurance Company to combine resources, capabilities, and core competencies in managing group disability and worker’s compensation claims.Investigated and evaluated new and on-going short and long-term disability claims to determine eligibility and liability, giving consideration to contract provisions, medical evidence and vocational requirements.