To get in contact, please reach out via direct message. Let's connect!I'm a Product Manager in the B2B SaaS industry who defines product roadmaps and drives products and impactful initiatives through the end-to-end lifecycle (0 to 1). My ability to cultivate a compelling product strategy starts with customers and the problems they need to solve for, leading to increased customer and stakeholder satisfaction, empathy, and confidence.As a quickly expanding Identity & Fraud business, Experian needed a dedicated vision, roadmap, and strategy for its device recognition SDKs, or "collectors" in parallel with the business's growth.I played a key role in adopting a dedicated product strategy for our SDKs by speaking directly to some of our largest customers in North America, as well as Experian stakeholders across 6 additional global markets, identifying the problems we needed to be primarily focused on solving.These directed conversations would later shape a 12-month global roadmap, and a new product and engineering duo taking actionable steps to solve the problems most pertinent to 100+ enterprise customers and stakeholders.At Soaren, I collaborated cross-functionally with many teams, including C-suite executives, to drive the product development of FinTech products that empowered over 100k consumers same-day access to installment loans. I played a role in the digital transformation of the company, delivered a self-service product to 10k+ users that preserved call center bandwidth by 5% upon MVP, and built products that improved the operational efficiency of a growth-stage startup.Endorsements:"Jack understood how to identify client value, and then prioritize that value into a high-quality roadmap that engineers can build against."- Bryan Saba, Director of Product Management at Experian"Jack has excellent communication skills both internally and with clients."- Jenny Ward, Senior Product Owner at Experian
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Product ManagerArizona State UniversityScottsdale, Az, Us -
Product ManagerFreelance May 2024 - Present
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Product ManagerExperian Aug 2021 - Apr 2024Scottsdale, Arizona, United StatesExperian's Identity & Fraud business offers a suite of B2B SaaS products designed to detect, signal, and eliminate fraud from the ecosystem of enterprises across all touchpoints. At Experian, I was the Product Manager for our device recognition SDKs (collectors) and fraud consortium product called Consortia.• Ideated, developed and launched B2B SaaS products that screened over 15 billion fraud events per year in the identity and fraud industry for a major data analytics company with over 1 billion global consumers • Owned the product roadmap for Experian’s fraud consortium product and led initiatives that seeded its first 1m transactions within 6 months unlocking valuable fraud insights for clients• Assembled and managed the product backlog for a newly onboarded team of 5 software engineers containing over 6 months of prioritized and measurable user stories• Drove qualitative insights by regularly speaking to 4 major clients in North America and 10+ regional product and sales teams in unique markets that revealed pain points and informed roadmap priority• Cultivated a new product strategy for device recognition SDKs that were distributed to 7 regional markets and leveraged by over 100 clients globally to profile and assess device risk -
Product OwnerSoaren Management Oct 2019 - Aug 2021Phoenix, Arizona AreaSoaren Management is a FinTech company that powers the technology infrastructure of lending entities in the business of consumer installment loans. At Soaren, I was a Product Owner for a variety of products and initiatives including Soaren's in-house CRM, digital self-service products, and call center technology.• Delivered a breadth of B2C / B2B software products through the end-to-end lifecycle that empowered over 100k consumers same-day access to installment loans in a growth-stage FinTech startup with less than 100 employees• Aligned cross-functionally with engineering, design, and marketing teams to deliver a self-service product end-to-end that digitalized the loan application journey and preserved call center bandwidth by 5% in MVP• Partnered with design lead to draft prototypes, mockups and wireframes for 5 Soaren-owned websites, Soaren’s CRM, and 3 new user journeys driving an iterative user experience process• Implemented usability testing to monitor Soaren’s promotions module that revealed 1 UX challenge and enabled an increase in consumer redemptions once solved -
Business AnalystHm Health Solutions May 2018 - Oct 2019Pittsburgh, PaHM Health Solutions (now enGen) is a HealthTech company that provides solutions for major health plan providers and their members. At HMHS, I was a Business Analyst paired with an engineering function focused on billing software.• Facilitated the requirements gathering, testing, and client demos of enterprise billing software used by 5 healthcare firms throughout the United States in an agile environment -
It Undergraduate InternHm Health Solutions May 2017 - Aug 2017Pittsburgh, PaEngaged with other interns on a project to document batch jobs within the legacy mainframe and helped the organization earn the ISO-20000-1 certificate for continuous improvement of their IT managed services. -
Property ManagerEckenrode Real Estate Jun 2014 - May 2017Pittsburgh, PennsylvaniaResponsible for managing property upkeep and reporting of issues to company owner. Operated as the point of contact for tenants and liaison to plumbers, electricians and other contractors.
Jack Durkin Education Details
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Computer Information Systems -
Mt. Lebanon High School
Frequently Asked Questions about Jack Durkin
What company does Jack Durkin work for?
Jack Durkin works for Arizona State University
What is Jack Durkin's role at the current company?
Jack Durkin's current role is Product Manager.
What schools did Jack Durkin attend?
Jack Durkin attended Kent State University, Mt. Lebanon High School.
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