Jack Durkin Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Arizona, United States

Experian's Identity & Fraud business offers a suite of B2B SaaS products designed to detect, signal, and eliminate fraud from the ecosystem of enterprises across all touchpoints. At Experian, I was the Product Manager for our device recognition SDKs (collectors) and fraud consortium product called Consortia.• Ideated, developed and launched B2B SaaS products that screened over 15 billion fraud events per year in the identity and fraud industry for a major data analytics company with over 1 billion global consumers • Owned the product roadmap for Experian’s fraud consortium product and led initiatives that seeded its first 1m transactions within 6 months unlocking valuable fraud insights for clients• Assembled and managed the product backlog for a newly onboarded team of 5 software engineers containing over 6 months of prioritized and measurable user stories• Drove qualitative insights by regularly speaking to 4 major clients in North America and 10+ regional product and sales teams in unique markets that revealed pain points and informed roadmap priority• Cultivated a new product strategy for device recognition SDKs that were distributed to 7 regional markets and leveraged by over 100 clients globally to profile and assess device risk

Phoenix, Arizona Area

Soaren Management is a FinTech company that powers the technology infrastructure of lending entities in the business of consumer installment loans. At Soaren, I was a Product Owner for a variety of products and initiatives including Soaren's in-house CRM, digital self-service products, and call center technology.• Delivered a breadth of B2C / B2B software products through the end-to-end lifecycle that empowered over 100k consumers same-day access to installment loans in a growth-stage FinTech startup with less than 100 employees• Aligned cross-functionally with engineering, design, and marketing teams to deliver a self-service product end-to-end that digitalized the loan application journey and preserved call center bandwidth by 5% in MVP• Partnered with design lead to draft prototypes, mockups and wireframes for 5 Soaren-owned websites, Soaren’s CRM, and 3 new user journeys driving an iterative user experience process• Implemented usability testing to monitor Soaren’s promotions module that revealed 1 UX challenge and enabled an increase in consumer redemptions once solved

Pittsburgh, Pa

HM Health Solutions (now enGen) is a HealthTech company that provides solutions for major health plan providers and their members. At HMHS, I was a Business Analyst paired with an engineering function focused on billing software.• Facilitated the requirements gathering, testing, and client demos of enterprise billing software used by 5 healthcare firms throughout the United States in an agile environment

Pittsburgh, Pa

Engaged with other interns on a project to document batch jobs within the legacy mainframe and helped the organization earn the ISO-20000-1 certificate for continuous improvement of their IT managed services.

Pittsburgh, Pennsylvania

Responsible for managing property upkeep and reporting of issues to company owner. Operated as the point of contact for tenants and liaison to plumbers, electricians and other contractors.

Bachelor Of Business Administration - Bba, Computer Information Systems

Activities and Societies: Kappa Sigma Fraternity, Management Information Systems Association

Education record