Jack Jones Email & Phone Number

London, Gb

London, Gb

Cardiff, Wales, United Kingdom

- Providing support to the Head of Complex and Enhanced Due Diligence by overseeing the day to day work of the Complex and Enhanced Due Diligence Team, ensuring they are hitting the agreed SLAs and maintaining a high quality of work.- Ensuring the team handles investigations in line with the Bank’s policy and regulatory requirements.- Providing coaching and support using QA feedback to ensure development and upskilling of team members.- Proactively identifying areas of improvement within day to day processes and more widely in our approach to applying EDD principles.- Keeping abreast of changes to regulations and best practice guidance to ensure that my team is equipped to do their job.

Cardiff, Wales, United Kingdom

- Training contractors and new employees alike in order to create a team which has a clear understanding of the required EDD procedures.- Reviewing High Risk accounts and risk assessing customer relationships to an appropriate level of Enhanced Due Diligence, implementing and managing risk.- Making risk-based decisions & recommendations based on existing knowledge and expert understanding of enhanced due diligence practices.- Conduct PEP reviews and analysis to satisfy our legal obligatory requirements.

Cardiff, Wales, United Kingdom

- Continued working on the “Periodic Reviews” and risk assessing High Risk accounts, making recommendations based off my investigations for Senior Management Sign Off.- Complete Due Diligence on High Value Payments, and payments from High Risk Jurisdictions.- Undertake all other tasks within the Associate role

Cardiff, Wales, United Kingdom

- Testing “Periodic Review” alerts, which involved thorough and detailed investigations on the KYC/KYB information we held for customers, and whether the account activity matched expectations. Followed by undertaking the necessary actions to mitigate risk in these areas.- Regularly completing routine Sanction, PEP, and Special Interest screenings on customers throughout the onboarding process.- Actioning various risk-related tasks, such as Risk Assessment Referrals from other internal departments, and reviewing relevant alerts to investigate customer activity.

Cardiff, Wales, United Kingdom

Responsibilities included: checking the validity and acceptability of documents sent in by customers, updating details accordingly, following up and actioning instances where cards have been returned undelivered, working alongside Customer Service Agents to troubleshoot queries and action requests, providing requested information to HMRC in relation to Child Maintenance Support.

Cardiff, Wales, United Kingdom

Cardiff Bay, United Kingdom

• Manage the opening and closing the pub,• Deal with office administration as instructed by the pub manager,• Deal with customer complaints in a professional manner,• Deal with deliveries and report any loss or damages,• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage.

Cardiff Bay, United Kingdom

• Deal with customer complaints in a professional manner,• Assist in keeping wastage to a minimum by the correct pouring and measurement of products,• Maintain personal knowledge by completing in-house training and workbooks.

Aberdare, United Kingdom

• Deliver excellent customer service, at all times,• Serve and present beverages, quickly and efficiently, meeting our standards,• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times,• Keep up to date with current promotions and new products,• Maintain personal knowledge by completing in-house training and workbooks,• Be involved and contribute at team meetings,• Carry out instructions given by the management team and head office.

Bachelor Of Arts (B.A.), Business Management With Law

Modules for Year One: - Business in a Global Context. - Business Research Skills. - Finance for Managers. - Foundations of Human Resource.

Education record

Modules: - International Strategic Management, - Financial Accounting, - Financial Analysis, - Principles of Taxation, - Cash Management.