Jack Khoury Email & Phone Number

As an accomplished BPO Director specializing in various enablement initiatives, I excel in creating innovative BPO solutions from sales to service.In my current role as BPO Enablement Director, I am responsible for empowering our entire organization by defining, training, and optimizing business processes. I lead the charge in defining our business processes and developing comprehensive training initiatives that ensure our teams are equipped with the necessary skills to perform effectively. My responsibilities include:- Designing and defining business processes to streamline operations and enhance efficiency.- Creating and implementing training programs that educate employees on these processes.- Conducting training sessions and readiness assessments to evaluate and reinforce learned skills.- Identifying knowledge gaps and providing targeted training and materials to address these areas.- Ensuring continuous improvement and readiness across the organization through robust training and additional systems related development strategies.My goal is to foster a culture of continuous learning and improvement, ensuring that our team members are not only proficient but also confident in their roles, driving our company towards sustained success and scalable growth.

Listed skills include Sap Hr, Sap, Personnel Management, Payroll, and 16 others.

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  Georgia Institute Of Technology

  Industrial Systems Engineering