Contacted prospective customers via outbound telephone calls, mailing campaigns. Maintained existing customer database via telephone calls, and mailing campaigns.Educated customers regarding services provided by the company, and remind of upcoming annual appointments. Entered appointments into calendar. Made sure that technicians are fully booked, and the calls properly routed. Contacted customers regarding prepaid maintenance plans. Kept accurate records of scheduled appointment dates and times. Researched customer data base for outstanding technician recommendations. Reported to supervisors any customer concerns/complaints.

Handled initial inquiries from client families seeking senior housing options. Responsible for pre-qualifying and providing customer support to help families find housing or care options with a local Senior Living Advisor. Maintained positive and professional phone presence, respectful assertiveness, and ability to direct and control a conversation with those seeking housing or senior care options. Established rapport with families to create a sense of comfort in the process of finding senior care options or housing with the Senior Living Advisor.

Supported the national sales manager and team of 15 sales representatives across the countryWorked directly with customers to cultivate interest in products, providing customized sales quotes for sales representatives, identifying renewal opportunities for sales representatives, managing account structures and sales processes in the customer relationship management (CRM) system, and training all new sales representatives on Headsprout processes and systemsServed as primary liaison for both reseller network and regional buying networks, developing a streamlined communication process as well as a tracking system for managing orders, allowing for more sales through the regional buying network channelDesigned and implemented a new lead generation and qualification process with the Marketing department, which led to improved quantity and quality of leadsDeveloped training materials and delivered sales team training in support of all major revisions to internally developed CRM, Insight, ensuring that sales team could effectively use all tools at disposalWorked with senior leadership to take on some of the day-to-day tasks, including customizable quotes and new employee training, freeing up senior executive time

Worked closely with the regional vice president and sales representatives in the Southeast region of the United States. Assisted with Reading First Grants, catalog bids, product pricing, and product information, and placed orders on behalf of customers and sales team. Addressed customer service challenges such as shipping and / or invoicing issues and proactively took steps to minimize and resolve. Meticulously researched and carried through on all job duties. Provided high-level service to customers who were researching, buying and utilizing educational productsDeveloped strong relationships with regional vice president and sales representatives in assigned territory Assisted with Reading First Grants, catalog bids and product correlations for state education departments, school districts and schools, resulting in ability for sales team to win the businessCreated customized price lists and order forms for specific schools and states to facilitate the purchasing process Supported the Arkansas sales representatives by designing an Arkansas Textbook Adoption brochure to accompany the Arkansas Reading and Language Arts bidMaintained VIP / Platinum accounts by providing assistance to sales representatives and sales executives, as well as ongoing direct service to the customerAssisted with the organization and facilitation of annual The DLM "Developmental Learning Materials" Early Childhood Express Conference, a pre-kindergarten literacy program attended by over 1,000 educators Received written and oral recognition from sales representatives and customers for resolving problems in an efficient and timely manner

Worked with vice president of inventory to ensure quality controlSupported sales team Coordinated orders with warehouseProcessed customer orders and entered customer dataProvided customer service

Provided customer service to clients. Resolved customer problems and questions. Answered multiline phone system. Took orders over the phone; performed order entry.

Supervised employees. Responsible for inventory and ordering food/product; daily deposits to the bank; order taking; food delivery; light bookkeeping; answering phones. Helped create menu and recipes.