It Incident Manager
CurrentMy role entails Incident Management, stakeholder management, trend analysis, systems observability.
Jan 2022 - Present
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Jackline Maina Email & Phone Number
IT Incident Manager
at
KCB Bank Group
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Who is Jackline Maina? Overview
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Jackline Maina is listed as IT Incident Manager at KCB Bank Group, based in Kenya. AeroLeads shows a matched LinkedIn profile for Jackline Maina.
Jackline Maina previously worked as Regional IT Support Officer at Living Goods and Intern- TES(PROVISIONING AND INTEGRATION) at Safaricom Limited. Jackline Maina holds Certificate, Itil Foundation, Pass from Institute Of Advanced Technology(Iat).
Company email context
Email format at KCB Bank Group
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KCB Bank Group
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Profile bio
About Jackline Maina
I am a diligent IT professional, highly skilled and experienced in system administration, network administration and IT systems security analysis. I am passionate about problem solving and I believe I can achieve this best by leveraging on technology, which is a service enabler. I am hardworking, self driven, attentive and a team player.
Listed skills include Network Design, Project Management, Network Security, Problem Solving, and 4 others.
Current workplace
Jackline Maina's current company
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5 roles
Jackline Maina work experience
A career timeline built from the work history available for this profile.
Regional It Support Officer
My tasks include support on training,deployment and improvement of digital health tools including the smart health app, dashboards for data visualization, Learning Management System. Other tasks include network design, installation, configuration and management (Unifi Ubiquiti equipment), user and help desk support, IT asset management,administration of Office 365 suite and software and hardware maintenance, configuration and support.Achievement.Supporting the roll out of the UHC app developed internally to assist in the on-going pilot and launch of the UHC programme registration for Isiolo county.
Apr 2018 - Jan 2022
Intern- Tes(Provisioning And Integration)
I worked in the Technical Enterprise Services department, provisioning sector. I was responsible for providing fixed data services such as internet and MPLS to clients. I provisioned these services based on WiMAX, fiber and microwave technologies. I also updated daily tasks on the Provision Engineers’ tracker to generate reports that depict the engineers’ performance in accordance to the SLA agreement. I managed and configured routers and switches on the core network. I also issued, reserved both public and private IPs and configured them on the core network.Skills obtained were routing and switching, network configuration and troubleshooting, use of U2000 IPRAN &TACACS system and Aradial system for registering Customer Premises Equipment(routers).
Nov 2017 - Feb 2018
It Intern
Afya Sacco Society Limited
I worked in the IT Support section where I was responsible for handling IT related customer issues. I also maintained hardware equipment, use of Microsoft Dynamics Navision ERP finance system, configured and troubleshot network connections. Skills gained were customer support, remote desktop management, network installation and configuration.
Jun 2016 - Aug 2016
It Intern
Nyeri County Referral Hospital
I worked in the IT Technical Support section where I was responsible for handling IT related employees’ issues. I maintained hardware equipment, installed software, configured and troubleshot network connections. Skills gained were customer support, backup and data recovery, network configuration and installation and printer configuration.
May 2015 - Jul 2015
2 education records
Jackline Maina education
Certificate, Itil Foundation, Pass
Institute Of Advanced Technology(Iat)
Bachelor'S Degree, Computer Science, Second Class Upper Division
Multimedia University Of Kenya
FAQ
Frequently asked questions about Jackline Maina
Quick answers generated from the profile data available on this page.
What company does Jackline Maina work for?
Jackline Maina works for KCB Bank Group.
What is Jackline Maina's role at KCB Bank Group?
Jackline Maina is listed as IT Incident Manager at KCB Bank Group.
Where is Jackline Maina based?
Jackline Maina is based in Kenya while working with KCB Bank Group.
What companies has Jackline Maina worked for?
Jackline Maina has worked for Kcb Bank Group, Living Goods, Safaricom Limited, Afya Sacco Society Limited, and Nyeri County Referral Hospital.
How can I contact Jackline Maina?
You can use AeroLeads to view verified contact signals for Jackline Maina at KCB Bank Group, including work email, phone, and LinkedIn data when available.
What schools did Jackline Maina attend?
Jackline Maina holds Certificate, Itil Foundation, Pass from Institute Of Advanced Technology(Iat).
What skills is Jackline Maina known for?
Jackline Maina is listed with skills including Network Design, Project Management, Network Security, Problem Solving, Customer Service Management, Customer Service, Customer Support, and Client Expectations Management.
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