• Managed multiple cross-functional application and management teams to take projects and features from start to finish using Agile for project deliveries with the DirecTV STREAM team.• Created, optimized, and managed the process for resolving production defects, including the identification, troubleshooting, and resolution delivery for each issue, ultimately increasing overall team bandwidth for more critical user stories and features.• Examined and evaluated current documentation workflows, identifying ways to refine the processes, and presented findings and action items to executive teams which led to a change in existing procedures and an increase in productivity within the broader DirecTV STREAM team.• Onboarded 40 internal AT&T applications monthly to the AT&T Security Information and Event Management platform as a program manager by collaborating with numerous app teams and guiding them through the intake questionnaire to increase the number of apps compliant with AT&T security policies and exceeding the 2023 goal of number of compliant applications by 109%.• Scheduled meetings with app teams to discuss planning, troubleshooting, and addressing questions to streamline the onboarding process for prospective application teams.• Refined PowerBI dashboards as a PowerBI developer by creating clearer and more concise visualizations for easier comprehension.• Spearheaded the rollout of a new company-wide social media platform in a team of four by coordinating with AT&T leadership, introducing the platform to a subgroup of AT&T employees, and providing data/analytics on overall engagement and use of the platform.• Prepared applications for operationalization by verifying logs are smoothly connected to the rsyslog servers, pushing the application through the onboarding process, and increasing the number of ready-to-go applications.

• Responded to inquiries via phone and email regarding payroll, benefits, employee onboarding/terminations, leave of absence, and employee portal self-service for the employees of over 800 unique employers.• Worked as a team to ensure client satisfaction in benefit renewal and confirmation during the 2021 open enrollment period.• Increased the overall net promoter score for the Employee Solutions Center by receiving high promoter scores after swiftly responding to employee inquiries.

• Satisfy and anticipate guests’ needs when dining. Engage and interact with guests in order to provide them with a pleasant dining experience.• Coordinated and organized the seating chart of the restaurant. Greeted guests and provided them their needs for a pleasant dining experience.

• Troubleshot and resolved a wide range of software, hardware, and network issues relating to the technical infrastructure. • Maintained and installed operating systems, software, and new hardware to increase user efficiency and quality of experience.• Onboarded newly hired employees and provided them with the proper technologies for their duties. • Provided assistance with Windows 10 operating system rollout.