Jacklyn D. Email & Phone Number

Ncr - National Capital Region, Philippines

• Provide continued administrative support for the Board Officer of Program Development. • Serve as primary point of contact for an average of 45 incoming phone calls per day, addressing inquiries and resolving concerns• Compose and proofread memos, reports, and email providing accurate, concise, and error-free communication• Plan, coordinate, and finalize details for the list of attendees for events and help organizing business development events.• Strategically manage complex calendars, organizing meetings, appointments, and proactively identifying and adjusting conflicting events.• Providing clerical support (mailing, scanning, and faxing, copying, filing).• Maintaining electronic and/or hard copy filing system.

Ncr - National Capital Region, Philippines

• Responsible for money and tickets for assigned areas.• Collect toll money and tickets from motorists change as required stamps receipts, Sell toll tickets book: receives accounts for monies; assesses appropriate toll; records on counter.• Provide information and directions for motorists.• Counts and rolls money collected, counts tickets, and prepares daily reports.• Assisted with customers request and exchange information with them.• At end of shift balanced cash and recorded money received.• Maintained accountability for each transaction, equipment, supplies and funds assigned or collected during the tour of duty.• Trained new employees in company policies and procedures.

Ncr - National Capital Region, Philippines

• Taking inbound calls and answering customer inquiries.• Recorded customer information in company database• Maintained a clean, organized work area.• Provided superior quality customer service to all customers at all times.• Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons and savers card programs.• Accommodated customers with the return of their unwanted items.• Contributed help to management and customers as needed.• Operating scanners, scales, cash registers, and other electronics.• Balancing the cash register and generating reports for credit and debit sales.• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.• Processing refunds and exchanges, resolving complaints.

Ncr - National Capital Region, Philippines

• Educating customers, retailers, and distributors about products.• Building rapport with customers and vendors.• Monitoring customer feedback and escalating complaints to the marketing department.• Tracking customer preferences, metrics, and media campaigns.• Representing the company at product launches, events, and trade shows.• Brainstorming ideas and participating in training and workshops.• Maintaining a positive image of the brand at all times.