Jacklyn Mccoy, Phr, Shrm-Cp Email & Phone Number

Knoxville, Tennessee Area

• Advise, counsel and train approximately 55 managers and regional directors in the areas of performance management, onboarding, coaching and employee relations for 1,000 employees.• Created and implement HR training programs for clinical and regional managers as well as coordinate and present trainings related to HR policies and procedures.• Provide strategic support to managers regarding employee relations, ensuring consistency and internal/external compliance when determining disciplinary actions and performance improvement plans.• Collaborated with payroll and recruiting departments to ensure compliance with state and federal laws.Accomplishments: Assisted in the development and implementation of UltiPro HRIS, ensuring proper operation of the Onboarding Module. Created and implemented 40-page training guide for new managers. Received the “Golden Watermelon” for providing service above and beyond typical responsibilities.

Knoxville, Tennessee Area

• On-boarded and ensured compliance with policies and procedures for new hires in over 50 different locations in multiple states, handling between 15-30 potential employees at any given time.• Assisted with pre-employment activities including employment offers, preparing and reviewing new hire paperwork, completing background screens, employment verifications, etc.• Served as an HR liaison between management and employees regarding required trainings and HRIS system usage.• Advised and counseled managers regarding disciplinary concerns, ensuring consistency with internal policies.• Assisted with open-enrollment on an annual basis, consulting with new hires regarding benefits questions.• Provided guidance to employees and management in the interpretation of HR policies, procedures, and responded to general HR-related inquiries.

Miami/Fort Lauderdale Area

 Administered the pre-employment process including drug screens, credit checks & MVR when applicable. Reviewed and audited job-related license applications and credentials, ensuring accuracy prior to applicant state fingerprinting. Scheduled and ensured compliance with mandatory Gambling Addiction Awareness training for all staff. Assisted Human Resources Director with minor employee relations issues as well as the recruitment and credentialing of seasonal staff. Participated in benefits administration in regards to benefit eligibility communications, verifying claim forms, benefit changes and maintaining records. Served as main point of contact for staff of 300 for general inquiries concerning benefits and payroll.

Cutler Bay, Fl

• Developed and administered various human resource plans and procedures for approximately 50 personnel.• Recommended, developed, and implemented personnel policies and procedures, ensuring compliance with the FAA.• Collaborated with management team to analyze and develop job descriptions for highly technical positions.• Performed benefit administration including communication with brokers, enrollment, open-enrollment, payroll reconciliation, and responding to inquiries.• Conducted full-cycle recruitment for all exempt and nonexempt personnel, interns, and temporary employees, including processing employee Visa sponsorships. • Conducts background checks and new employee orientations; employee relations counseling and exit interviewing.• Ensures planning, monitoring and appraisal of employee performance results by training managers to coach and discipline employees, scheduling management conferences with employees.Accomplishments: Created a wellness initiative including coordination of participation in 5k runs as well as health screenings.

Coral Gables Fl

 Oversee compliance with background and drug screening requirements of multiple clients. Collaborated with hiring managers to create and post requisitions for new and vacant positions. Assisted with the onboarding process, ensuring compliance with policies. Served as the communication for up to 5,000 managers and staff regarding concerns or questions regarding employee relations, payroll, recruiting, onboarding, and policy interpretation.Accomplishments: Successfully tested and audited data in transition to new HRIS system.

Miami, Fl

• Managed HR contract requirements and compliance for 4 locations and 280 employees, with direct reports in multiple states.• Served as a resource for general managers, supervisors and all other employees regarding employment laws. • Oversaw payroll administration for 180 piece rate employees, 30 hourly employees and 20 salaried employees.• Assisted with Workers Compensation, Unemployment claims and payroll.• Reported to Vice President of HR regarding HR policies, procedures and changes in assigned markets.

Brooklyn Park, Mn

• Manage and maintain company 401k; completed audits and payroll reconciliation.• Facilitated with the completion of all new hire screenings and paperwork.• Performed additional administrative duties as assigned by manager.Accomplishments: Performed 401k audit, collaborated with 401k company to consolidate non-active employees with multiple accounts.

Maple Grove, Mn

Shift Coordinator  Ensure safety of staff and clients Organize schedule and classes for up to 10 instructors  Supervise team of instructors Communicate with parents, making sure they are happy with lessons Evaluate classes and instructors for quality and consistency Motivate staff Delegate cleaning tasks among instructors Monitor pool chemicals

Bachelor Of Arts (B.A.), Human Resources Management/Personnel Administration, General

Semester Abroad, Human Resources Management And Services