Jacklyn Chartrand Email & Phone Number

I work closely with the Director of Visitor Services, completing administrative duties including but not limited to: operating a multi-line phone system, data-entry, and file maintenance. This role requires keen organizational and time management skills, attention to detail, and professionalism. I also use marketing efforts in order to fill future Gotta Know Knoxville classes to capacity. I am heavily involved with TEAM Knoxville, acting as an informational liaison between event managers and volunteers about upcoming opportunities. I help to staff all volunteer needs, attend events to ensure comfortability, and often assist with small set-up/tear-down.

Knoxville, Tn

I was responsible for several administrative and clerical duties such as, but not limited to: operating a multi-line phone system and booking appointments to tour our community, effective communication in relaying messages, regular use of Microsoft Office programs, data entry, file organization and management, typing and reviewing legal documentation (lease), check/cash handling, reading account balances/ledgers. Attention to detail, time management, organizational skills and customer service skills are required in this position. Sales and Marketing including selling the apartment to a prospect based on the amenities, features, and benefits of the home and community overall. Event planning: resident functions

Grand Floridian Resort & Spa; Epcot'S International Food & Wine Festival

I participated in the Disney College Program in the Fall 2012 semester. Upon arrival I was statused at Grand Floridian Resort where I was trained in counter-service, back of house, stocking, utility, and cashier positions. When my location went down for renovations, I was selected to work the annual Food and Wine Festival at Epcot where I rotated daily to a different marketplace (country). I served as a cashier the majority of the time, but also gained experience in expediting and beer/wine pour.

Clarksville, Tn

This was a 10-week program. I worked roughly 40 hours a week, and have trained in all positions in the restaurant. I spent the first 5 weeks in the kitchen learning prep, line, grill, bake, and utility. The following weeks put me back in my comfort zone of serving and hosting. I have also experienced a little bartending. In my last three weeks, I shadowed my management team, and gained experience in ordering, receiving, AvT reports, and food counts.

Knoxville, Tn

I worked 4-5 days a week, going in between seven and ten AM. I was continually on my feet for a 7-9 hour shift. I ran a 3-8 table section, depending on the time of day. On average, I provided service for 100-200 guests. Additionally, I worked on a staff of 100+, with a daily average of 30-45 employees. Towards the end of my time with the company, I made my way into the server assistant position. I ensured all trays are set up with the right food, garnishes, and condiments before delivery to the guest. I also served as a liaison between servers and kitchen staff while executing this role.

Ran a 3-4 table section, depending on the shift. Worked closely with a staff of 100+, including 5 managers. Trained new front of house employees. Expedited and ran food. Served as a stand in hostess. Took to-go orders. Worked regularly with the Aloha and Verifone.

Bs, Hotel, Restaurant, Tourism Management

Activities and Societies: Hotel, Restaurant, and Tourism Student Association. I helped raise over $200 in funds for the 2012 and 2013.

Education record

Studied Psychology and Business Administration in my time at APSU, but was undecided on my major. Made the Dean's List Spring 2009.