Jacklyn Currier Email & Phone Number

Chicago, Illinois, US

Oversee the strategic operations of the Global Client Success team, paving the seamless way for CSMs to help our clients achieve their business outcomes. Leading with a human first approach, I focus on delivering key business metrics such as GRR% and Client advocacy, whilst driving a success culture, strengthening cross-functional collaborations and.

Chicago, IL, US

Manages and supports the operational integrity of NCSBN departments through monthly reporting and process review and resolution, while fostering a continuous improvement culture utilizing advanced program knowledge and analytical skills.Manages, accesses and fulfills the department’s needs; using leadership and critical thinking skills to identify.

Chicago, IL, US

• Primary liaison to the test vendor for NCLEX examination operations and administration;
• Ensures NCLEX examinations (+300k annually) are administered in a fair, standardized and secure manner through the implementation and development of policies and procedure;
• Manages vendor's adherence to policy and contractual key performance indicators and provides updates and information to senior leadership team;
• Manages all legal inquires;
• Manages administration issues with the test service regarding the NCLEX program;
• Manages inquiries from Nursing Regulatory Bodies (US, Canada & Australia) relating to the administration and security of the exam;

Chicago, IL, US

• Coordinated internal/external communications, reviews and maintained department reports;
• Managed the administrative process for quarterly NCLEX Examination Committee meetings;
• Created executive correspondence for examination related communications;
• Maintained department documents, filing structures, password/access to secure applications and provides support in filing contracts and copyrights;
• Ensured success for staff with daily administrative assistance for the department;
• Edited and reviewed all French written examination documentation.

Chicago, IL, US

• Coordinated bi-annual review of NCLEX for 60 Nursing Regulatory Bodies (U.S. and Canada);
• Managed/supported logistics of all on-site item development and research meetings, ten times a year;
• Developed and implemented online internal meeting process via SharePoint as part of streamlining processes initiative;
• Public speaking and administrative support for annual NCLEX Conference 350 people;
• Development, recruitment, organization & execution of bi-annual Canadian French Lexicon Panel.

• Supervised front of house operations in an upscale restaurant with a tasting menu for a team of six;
• Vendor management
• Fine-tuned client relation & interface communication skills by rapidly structuring priorities in French and English.

New York, New York, US

• Managed Executive Branch office administrative operations under the direction of the CEO, HR and Finance directors for 50 employees;
• Controlled and managed process for all expense reports, company car and tech equipment;
• Managed and tracked travel requests;
• Provided English proofreading services;
• Managed meeting planning/scheduling.

• Recruiter & trainer of new employees;
• Planned and managed schedules for team of 10;
• Bar management – inventory, wine & liqueur orders;
• Vendor management
• Daily international food & wine service +100 covers.

Neuilly-sur-Seine, FR

• External communication for website content development, newsletters, brochures;
• Managed French translations;

Responsible of recruiting, training and managing 20 volunteers. Overseen the planning & logistics of event with AFMO board members and musee d"Orsay staff. Managed the mutual responsibilities and expectations of both AFMO & Orsay staff. Assisted in organizing/meeting with curators for the tours of the event.

Solidified international team building skills as the communications liaison between the musée d'Orsay's administration and AFMO. Developed & edited newsletters regarding the museum's exhibition program and AFMO's organization. Assisted in the translation of French materials and correspondence for the Orsay museum. Developed membership program, membership.

Received and weighed heavy load trucks, inventory management, correspondence with international clientele, interpretations - French/English, updated clientele data base

Mclean, Virginia, US

Utilized ON-Q program for all incoming and outgoing reservations, direct contact with clients. Provided assitance to Events Management Department with the organization of seminars (+1000 people). Managed room and conference hall reservations, organized banquets, business conferences (Clients: SABB, Chrysler, Product launches for Redken, Revlon)

Diploma, Professional Translation

Bachelor Of Arts (Ba), Global Communications, French

1Ere L - Rotary Exchange Student, French Literature