QUALIFICATIONS SUMMARY: • Experienced manager with expertise in multiple areas: operations, budget responsibility, high-level decision making, recruiting and hiring, training and development. • Experienced in all phases of training including, but not limited to the administration of needs analysis, design and delivery of training for both traditional and online classes, and leadership training development and delivery. • Excellent communication, interpersonal, analytical and leadership skills. Proven ability to analyze, plan, facilitate, manage, motivate and deliver. At ease in high-stress environments requiring superior ability to multitask and handle all levels of responsibility effectively. • Analytical, methodical, and open-minded in approach. Utilizes all available resources in analyzing and bringing issues to resolution. Excellent in problem solving with inherent understanding of “big picture” and how things fit together. • Designed and implemented both technical and soft skill training programs for inbound and outbound call handling environments (traditional and e-commerce) as well as for the following functions: Supply Chain Processes, Human Resources, Payroll and Sales.