Jack Mears Email & Phone Number

Oxford, GB

Oxford, United Kingdom

Oxford, United Kingdom

- To lead, manage and develop the supporter contact team of around 20-25 advisors and executives to ensure workload is managed and delivered against agreed service levels. Responsibilities include: - To monitor team performance against KPIs/SLAs and highlight training needs where appropriate- To be an expert on the teams product and processes and to ensure.

-To lead members of the supporter contact team to achieve excellent customer service whilst maintaining high performance levels against SLAs and other deadlines - To provide an excellent level of support for the team as an expert on all of supporter contact team's products, services and processes. - To maintain a strong knowledge of data protection and.

Whilst a Supporter Contact Advisor I was employed to work in a small team to respond directly to any queries from Cancer Research UK's supporters.These queries arrived at the charity through various channels; emails, letters and phone calls. It was my responsibility to ensure that supporter interactions were of a consistently high standard in terms of.

Oxford, United Kingdom

During my time at Oxford Royale Academy I taught three classes of young students EFL over a period of 6 weeks.Class time consisted of a 3 hours morning lesson and a 2 hour afternoon workshop, which allowed students to practise language skills in a freer, more interactive scenario - for example taking part in a murder mystery role play, or taking part in a.

Master Of Arts (Ma), Literatures Of Modernity, Merit

Bachelor Of Arts (Ba), English Literature, 2:1